Call Center Agent

1 week ago


Edmonton, Canada North Coast Regional District Full time

**Responsibilities**:

- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Produce call reports

**Requirements**:

- High school diploma or equivalent
- Basic understanding of windows base systems
- Sound written and verbal communication skills
- Ability to multi-task
- Excellent verbal and written communication skills
- Ability to read, understand, and follow oral and written instructions

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: $21.40-$25.30 per hour

**Benefits**:

- Company pension
- Dental care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- Secondary School (preferred)

Work Location: In person



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