Parts Manager

**Who we are**:
Saskatoon Agri-Auto Parts opened its doors in July of 1994 and have expanded multiple times. We are “one-stop” Auto Part Plus Store, serving all across Canada for over 30 years. We do sell online and ship all across Canada as well.

Our company is built on exceptional customer service and we are dedicated to creating a team that supports this value.

**What we offer**:

- Comprehensive Group Benefits package for you and your family
- Competitive wages
- Paid personal leave time
- Learning and development opportunities
- Fun workplace culture

**What we’re looking for**:
The Parts Manager is responsible for the assurance of accurate parts control, sourcing and costing, as well as the management of parts department staff, resources and inventories. The Parts Manager is required to maintain an orderly department with parts stored in their proper location for easy access, developing a system to ensure that stock levels are monitored to guarantee the inventory to be just-in-time and consistent with the requirements of the service department and customer needs. The manager assists with establishing pricing parameters in each parts category that generates sufficient gross profit while maintaining customer loyalty. They are accountable for assistance in the shipping and receiving of orders, while ensuring accurate records are kept for all purchases made

**Duties and Responsibilities**:

- Monitor stock levels to ensure inventory levels and to minimize obsolete parts.
- Order additional inventory as required and liquidates surplus and slow-moving inventory.
- Accountable for timely shipping and tracking and receiving of orders.
- Conduct/Assist annual inventory of all items.
- Conform to and enforce policies on the special ordering of parts.
- Be well informed on the department’s sales, expenses, and inventory; review with owner monthly to ensure maintenance of profit goals.
- Assist in analyzing departmental operations and storage layout and revise as needed for maximum efficiency and effectiveness.
- Assist with research and finding new parts business.
- Assist with research and finding new vendors, suppliers and manufactures and negotiate terms and pricing for greater profitability.
- Handle customer complaints immediately and according to SAAP guidelines and forward all concerns to the owner.
- Monitor customer satisfaction and participate in addressing customers identified as unsatisfied through the customer feedback program. Follow customer issue to a satisfactory conclusion.
- Understand, keep informed, and comply with federal, provincial, and local regulations that may affect parts sales.
- Develop and maintain an understanding of expenses the parts department. Assist with the development of effective expense control programs for the parts department.
- Ensure the parts department is adequately staffed to meet the demand. This includes proactively planning for work shortages and employee management; this may include involvement with other departments.
- Be actively involved in all hiring and interview processes with the owner to obtain potential new personnel.
- Develop and maintain complete, accurate, and up-to-date job descriptions for all personnel in your department in conjunction with the HR office.
- Ensure all parts personnel are trained to meet the requirements of their jobs.
- Provide counseling to your personnel relative to job performance. Deal quickly and straightforwardly with performance problems. Develop and maintain complete, accurate, and up-to-date records of counseling action with the assistance of GM.
- Develop and maintain high morale in the personnel; leading by example.
- Evaluate job performance of personnel including a 90 day review of new employees and an annual formal review for all employees.
- Work with the General Manager and owner to develop pay plans and projected salary pay ranges for each position in the parts department.
- Outline a parts training program to ensure improvement in abilities of personnel as well as ongoing training to reinforce current knowledge.
- Ensure customer parts area is appealing to the eye and that shelves are consistently stocked and cleaned by department staff.
- Coordinate a prompt, efficient, and timely flow of paperwork.
- Make sure the parts department and work area are kept in a neat, clean, and safe manner at all times.
- Provide technical assistance and knowledge to employees and customers. Have thorough knowledge of computer parts inventory system.
- Any other responsibilities as assigned by management.

**Core Competencies and Qualifications**:

- 3+ years of parts manager experience
- 5+ Years of Parts Counter Experience
- Commerce/Business degree or Business Admin Certificate or equivalent
- A proven track record in leadership, organization, training and team success
- Strong communication and problem-solving skills
- A positive attitude and a passion for customer service
- Supportive and respectful workplace culture
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