Front Desk Agent/night Auditor Parttime
15 hours ago
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Handle guest inquiries and provide information about hotel facilities and services
- Assist guests with reservations, changes, and cancellations
- Answer phone calls and direct them to the appropriate department or staff member
- Process payments and maintain accurate records of transactions
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience working at the front desk of a hotel or similar establishment is preferred
- Excellent communication skills, both verbal and written
- Bilingual or multilingual skills are a plus
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Familiarity with phone systems and ability to handle multiple phone lines
- Knowledge of hotel operations and guest services
- Ability to work night shifts, weekends, and holidays as required
Join our team at ResidenceInn Halifax Downtown as a Front Desk Clerk/Night Auditor As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
**Job Type**: Part-time
Pay: $16.00 per hour
Schedule:
- Evening shift
- Morning shift
- Night shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-02-23
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