Front Desk Agent/night Auditor Parttime

3 days ago

Halifax, Canada Residence Inn by Marriott Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Handle guest inquiries and provide information about hotel facilities and services
- Assist guests with reservations, changes, and cancellations
- Answer phone calls and direct them to the appropriate department or staff member
- Process payments and maintain accurate records of transactions
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area

Qualifications:

- Previous experience working at the front desk of a hotel or similar establishment is preferred
- Excellent communication skills, both verbal and written
- Bilingual or multilingual skills are a plus
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Familiarity with phone systems and ability to handle multiple phone lines
- Knowledge of hotel operations and guest services
- Ability to work night shifts, weekends, and holidays as required

Join our team at ResidenceInn Halifax Downtown as a Front Desk Clerk/Night Auditor As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

**Job Type**: Part-time

Pay: $16.00 per hour

Schedule:

- Evening shift
- Morning shift
- Night shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-02-23

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