Dispatcher

**Position Overview**

The Dispatcher is a critical role within our operational centre of excellence. The role contributes to the delivery of our customer service excellence strategy in ensuring that the Company’s 4 mandates of: 100% Complete load, 100% Quality Product, 100% On-Time Performance and 100% Inventory Control & Accuracy are met as indicated in the Essential Job Functions below.

**Essential Job Functions**
- Cultivates strong relationships with warehouse and logistics staff including department managers, lead hand, dispatchers, order pickers, stagers, drivers, and customers (internal and external).
- Oversees drivers and driver helpers.
- Monitors current KPIs with respect to Complete Load, On-Time Performance, Product Quality, and Inventory Control and Accuracy with the target objective being 100% for each KPI.
- Coaches’ drivers and helpers daily to meet and exceed performance standards including customer expectations / standard, KPIs, driving performance and fleet maintenance.
- Ensures that the Drivers are following all practices deemed essential by the provincial and federal government and the manager at your location.
- In collaboration with the manager, conducts performance scorecard reviews for each driver and helper on a quarterly basis.
- Conducts load calculations and routing knowing daily where we stand against capacity. Ensures that loads and routes are completed daily and in advance according to order volume and size. Assigns loads to vehicles drivers and helpers accordingly.
- Prioritizes work, runs based on urgency and importance.
- Provides delivery crews with information about orders, traffic, obstacles, and requirements.
- Ensure that trucks are in good condition when they are received or returned.
- Consults with and cultivate strong relationships with internal customers, stakeholders, and external customers to address questions, problems, and requests for service or equipment.
- Enter data in computer system and maintain logs and records of calls, activities, and other information.
- Records, answers, reconciles and / or files customer requests, expenses, inventory, and other dispatch information.
- Has strong working knowledge of the warehouse layout and product knowledge.

**Education / Experience Requirements**
- Two years’ experience as a dispatcher (preferred).
- Knowledge of CMM product within each department.
- WHMIS / Safety Awareness Certified.
- Working knowledge of MS Office (required) and Point of Rental Software (strongly preferred).
- Demonstrated ability to embrace and learn new workflows and technology.
- Ability to work flexible schedule that includes evenings, weekends, and holidays.

**Behavioral Competencies**
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Customer Centricity: Providing service excellence to both internal and/or external customers.
- Initiative: In dealing with different situations proactively seizes opportunities.
- Results Focus: Focuses efforts on achieving high quality results.
- Fostering Communication: Listens effectively with a wide range of audiences, remain non
- confrontational and promote dialogue while building consensus.
- Exemplifying Integrity: Treats others fairly and respectfully.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
- General Interpersonal Skills: an ability to remain calm, influence without authority.
- Agile and adaptable to different situations.

**Physical Demands**
- Ability to sit / stand for up to 8-10 hours per shift.
- Exposure to some warm and cold weather.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person