Security Dispatcher

3 days ago

North York, Canada Synergy Protection Group Inc. Full time

Synergy Protection Group Inc. is looking for dedicated and talented security dispatcher to join our exciting, hard working and growing team We are looking for individuals who possess exceptional interpersonal and customer service skills.

As a security dispatcher, you will play a key role in communication between employees, management and clients.

What you will do:

- Manage queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts
- Assisting the Operations Team with the day-to-day employee/client relationships in a proactive manner
- Respond to employee inquiries, research client/employee issues, resolve service issues/errors and demonstrate proactive, solution-based approach to enhance client relations
- Collaborate with Scheduling Coordinator, HR and Training to ensure recruitment and placement processes to achieve an optimal level of client/staff compatibility

What you will bring:

- Must have 2-3 years of experience as a dispatcher or industry related experience
- Must demonstrate and maintain a high degree of professionalism.
- Proficient experience in administration
- Excellent verbal and written communication skills, interacting both internally and externally
- Excellent customer service skills
- Excellent organizational skills
- Ability to multitask and remain calm under pressure during high volume phone calls
- Track record of working in a fast paced and demanding environment

Why become a part of Synergy family?

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

Perks we offer:

- We are all about our people and we show it
- Competitive pay and comprehensive benefits
- A responsive and supportive management team
- Industry-leading training programs
- Continuous coaching and support for professional development
- Promote diversity through employee engagement.
- Provide growth and development opportunities.
- Discounted GoodLife membership for a healthy work-life balance
- Access to exclusive savings and various perks through Perkopolis.
- Celebrate birthdays and participate in engaging team building activities.
- Enjoy the convenience of paid parking.
- 24/7 On-site gym available for a discounted rate, along with numerous other building amenities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- 12 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Call Centre: 1 year (required)
- customer service: 1 year (required)
- Office Administration: 1 year (required)
- security: 2 years (required)
- dispatcher: 1 year (preferred)

Work Location: In person

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