IT Systems Administrator

**OT Group** is one of the largest independently owned office technology suppliers in Canada. We are focused on providing exceptional customer service, industry-leading technology products and substantial financial value. We have seven locations in Ontario, with our head office in Belleville to our branch locations from Markham through to the Quebec border. Our capable team of approximately 60 staff members live and work in the regions they service, which helps to reduce our environmental impact and ensures the best possible response times to our customers.

Under the same ownership since 1988, our company is implementing a significant growth strategy and is looking for an **IT Systems Administrator** to join our team.

This role will be based out of our **Belleville** location.

As a top employer in our industry**, **we take pride in offering our employees an exceptional place to work. We offer all of our employees:

- Competitive compensation and benefits
- Opportunity for personal and professional growth and development
- Work/life balance
- Shareholder opportunities
- Company social events
- A family-oriented environment

**What are you responsible for?**
- Document all activity on tickets in a detailed and timely manner, including entering of all time in the correct system.
- Assess the severity of tickets/IT issues and triage accordingly.
- Escalate issues to higher-level support teams when necessary.
- Perform basic problem-solving and tech support troubleshooting of routine and straightforward hardware, software, and networking issues for various clients.
- Troubleshoot and resolve issues related to desktops, laptops, printers, and other hardware peripherals.
- Provide remote support for off-site clients or remote users.
- Provide on-site support for clients and users, as required.
- Manage user accounts, including password resets, access permissions, and account creations/deletions.
- Utilize remote desktop tools to troubleshoot and resolve issues.
- Assist with software installations, configurations, and updates.
- Participate in IT projects, including system upgrades, migrations, and deployments.
- Ensure compliance with security policies and procedures.
- Stay up to date on the latest technology education, knowledge, trends and best practices in order to best serve customers.
- Collaborate with cross-functional teams to ensure project success and timely delivery.
- Provide exceptional customer service, including timely responses and professional demeanour, and ensure all interactions are courteous.
- Other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time, with or without notice.

**What do you bring to this role?**
- Bachelor's degree in Information Technology or a related field (or equivalent work experience) or a minimum of 2 years experience in a similar role.
- Certifications in A+, Network+ and/or a Microsoft technical certification.
- Knowledge of the following is considered an asset:

- VMware;
- Exchange Server.
- Solid understanding of networking, TCP/IP, switches, and routers.
- Understanding of Active Directory, domains, and user permissions in a Windows environment.
- Excellent troubleshooting skills and commitment to customer satisfaction and experience.
- Strong verbal and written communication.
- Valid G Class License for travel to customer sites.

If you are a confident, dedicated and hard-working professional who is motivated to achieve high standards of quality service and value to customers, we would love to hear from you

We appreciate all who express interest; however, only those selected for an interview will be contacted.