Scheduler for Home Care

1 week ago

Oakville, Canada Always Best Care Full time

**Staff Coordinator Job Description**

We require an ambitious Staff Coordinator (Scheduler) with excellent communication skills to coordinate client and caregiver services.

The primary responsibility of the Staff Coordinator is to match members from our caregiver team to service the care needs of our clients. Communication skills are essential to ensure the best fit for both staff and clients.

The role will be based in our Oakville office with the requirement for evening/weekend On Call duties on a rotational basis.

Always Best Care is a quickly growing provider of home care, primarily to seniors, from Mississauga through Hamilton. Our mission is to help individuals live safely in their home with comfort, independence, dignity and joy.

**Overview of Responsibilities**
- Work with the Recruiting Team to develop our Caregiver Team requirements.
- Understand the characteristics of each member of our Caregiver Team.
- Schedule caregivers for client assignments, working to provide the best fit for both.
- Primary contact for caregivers who have emergencies or issues with clients.
- Manage client issues as appropriate through discussions with our Care Planner or Nurse Supervisor.
- As necessary, ensure appropriate documentation is provided on client care logs.
- Responsible for the timeliness and accuracy of the scheduling calendars.
- Process clock-in/outs and record data for billing and payroll processing.
- Notify management of all staffing problems, resolved and unresolved, in a timely manner.
- Pro-actively resolve staffing issues because of changes to staffing or client schedules.
- Maintains record of absences (approved and unapproved) of all Agency field personnel.
- Proactively call clients/families as a quality control check to ensure satisfaction with assigned caregiver.
- Proactively call caregivers to provide feedback obtained from clients.
- Proactively call caregivers to obtain shift availability.
- Proactively call staffing clients to determine shift needs and to develop relationships.
- On-call during the week, weekend and holidays as assigned.
- Active participant in the feedback/review process for caregivers.
- Answer incoming calls and enthusiastically help deliver solutions to our clients/staff.
- Maintains and respects confidentiality of client, employee, and Agency information to ensure privacy is protected.

**Knowledge, Skills, and Abilities Needed**

It is important to have a clear understanding of the knowledge, skills, and abilities an individual will need to operate in this position:

- Ability to communicate extremely well.
- Excellent interpersonal and telephone skills.
- Strong organizational, time management and problem-solving skills.
- Professional, results driven, with a can-do attitude.
- A strong understanding and appreciation for the role of the caregiver.
- Knowledge of ClearCare software is a definite asset, otherwise must have the ability to develop the necessary skills quickly.
- Proficient in Microsoft Office.
- Supports Diversity.
- Basic understanding of employment law.
- Personable and approachable.

**Salary**: $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekend availability

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