Care Planner and Relationship Coordinator

**Care Planner & Relationship Coordinator | Angels My Way Home Care - Oakville, ON**

**_
Business Development | Client Relations | Care Planning and PSW Training_**

**About Us**: Angels My Way Home Care is a trusted provider of personal support worker (PSW) services dedicated to enhancing the lives of seniors and individuals requiring home care support. Join a compassionate team that values professional growth while making a real difference in the lives of seniors, individuals in need, and their families. We're seeking an experienced **Care Planner & Relationship Coordinator** to join our team.

**Compensation Package**:

- Base Salary: $38,000 - $43,000 annually
- Additional Earning Potential: Up to $8,000-$12,000 annually through:

- Client retention incentives
- Quarterly performance rewards

**Location**: Serving Hamilton, Oakville, Burlington, and Mississauga.

**Schedule**: Full-time, Monday to Friday (occasional evening/weekend flexibility required)

**Position Overview**: We seek a dynamic healthcare professional to develop business relationships, coordinate client services, and ensure quality care through PSWs with consistent supervision and training. This role involves significant fieldwork, spending 50-60% of the time across our service area.

**Key Responsibilities**:
The Care Planner & Relationship Coordinator will drive business growth through active networking and relationship-building with healthcare partners, including hospitals, clinics, retirement homes, and community organizations. This includes conducting regular networking visits, participating in healthcare forums, and representing our company at community events. The role involves building and maintaining relationships with healthcare providers and community partners who can refer clients to our service. This includes managing the entire process from receiving a referral to converting it into an active client - from initial contact to care plan implementation. The coordinator will track all leads, conduct assessments, present care solutions, and ensure a smooth transition into our service.

A key aspect of this position involves maintaining our high standards of care through comprehensive quality assurance. The coordinator will conduct initial client assessments, develop personalized care plans, and perform regular quality assurance visits to client homes. This includes monitoring service delivery, evaluating PSW performance, and ensuring client satisfaction through regular feedback collection and prompt resolution of concerns. Detailed documentation of all visits, assessments, and interactions is essential to maintain service excellence.

The position also encompasses staff management and development responsibilities. The coordinator will participate in PSW recruitment and screening processes, conduct orientation sessions for new hires, and implement ongoing training programs. They will provide continuous education and support to our PSW team, monitor their performance, and ensure compliance with healthcare standards and best practices. This role is crucial in maintaining our reputation for excellence in home healthcare services through proper staff development and quality control measures.

Success in this role requires extensive fieldwork throughout the Hamilton, Burlington, Oakville, and Mississauga regions, focusing on building and maintaining strong community relationships while ensuring the highest standards of care delivery.

**Required Qualifications**:
Must have a PSW Certificate

Fluent in English (written and verbal); other languages an asset

A healthcare-related degree or diploma is an asset

Minimum 5 years of hands-on PSW experience, including 1-3 years in supervision/coordination

Valid G driver's license with clean driving record

Reliable vehicle with proper insurance

Excellent communication and interpersonal skills

Proficiency in healthcare documentation and Microsoft Office (Word, Excel)

Scheduling software experience is an asset

Criminal Background Check and Vulnerable Sector Screening required

**Essential Skills & Qualities**:
Excellent time management and organizational abilities

Strong networking and relationship-building capabilities

Professional presence and presentation skills

Ability to work independently and manage multiple priorities

Comfortable with extensive daily travel throughout the service area

Detail-oriented with strong documentation skills

**Travel Requirements**:
Extensive daily travel throughout the service area

Territory: Hamilton, Burlington, Oakville, and Mississauga

**Benefits**:
Competitive salary

Mileage reimbursement

Health benefits

Professional development opportunities

Achievement-Based Incentives

**How to Apply**:
Start Date: Immediate

Must be legally entitled to work in Canada

References required upon request

**Company Information**:
Location: 2010 Winston Park Dr, Oakville, ON L6H 5R7

Angels My Way Home Care is an equal-opportunity employer. We thank