Home Care Scheduler/recruiter

Before applying, please read the unique job requirements.

The first requirement is the right attitude. We can teach job tasks but we can’t teach motivation, discipline and the intense desire to exceed a client’s expectations. We also can’t teach a passion for home care. We want an individual who understands the industry and demonstrates the compassion and empathy required to care for our clients each day.

The third requirement is proficient technology skills. Both roles make extensive use of software and the successful applicant needs to be extremely comfortable using technology for the majority of the time each day.

Finally, the role is estimated to require approximately 60% of your time focused on Scheduling with the remainder focused on Recruiting/Other. Importantly, On Call duties are required every second week, including the weekend. The role will be based in our Oakville office (remote work is not an option). We want a team player with a strong work ethic who will be fully committed to their role and the success of the agency.

If you meet these requirements, we offer a team culture which cares about people - both staff and clients. We support our team members to develop to their full potential. We are fully focused on getting the job done while ensuring we laugh along the way. We offer a competitive wage and health care benefits in a great working environment.

**Overview of Responsibilities**

**Scheduling**
- Work with the Care Manager to understand our Caregiver Team requirements.
- Understand the characteristics of each member of our Caregiver Team.
- Schedule caregivers for client assignments, working to provide the best fit for both.
- Primary contact for caregivers who have emergencies or issues with clients.
- Manage client issues as appropriate through discussions with our Care Manager or Nurse Supervisor.
- Ensure appropriate documentation is provided on client care logs.
- Responsible for the timeliness and accuracy of the scheduling calendars.
- Process clock-in/outs and record data for billing and payroll processing.
- Notify management of all staffing problems, resolved and unresolved, in a timely manner.
- Proactively resolve staffing issues because of changes to staffing or client schedules.
- Maintains record of absences (approved and unapproved) of all Agency field personnel.
- Proactively call clients/families as a quality control check to ensure satisfaction with assigned caregivers.
- Proactively call caregivers to provide feedback obtained from clients.
- Proactively call caregivers to obtain shift availability.
- Proactively call staffing clients to determine shift needs and to develop relationships.
- After-hours/On Call scheduling every second week/weekend.
- Active participant in the feedback/review process for caregivers.
- Answer incoming calls and enthusiastically help deliver solutions to our clients/staff.
- Maintains and respects confidentiality of client, employee, and Agency information to ensure privacy is protected.

**Recruiting**
- You will be expected to meet hiring goals while delivering high quality staff.
- Attract applicants by placing job postings on multiple channels, using job boards or other media.
- Determine applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements.
- Evaluate applicants by discussing job requirements and applicant qualifications with other staff, interviewing applicants on a consistent set of qualifications.
- Recommend new hires to management for final evaluation.
- Complete the documentation requirements as necessary for onboarding.
- Organize and/or deliver orientation sessions.
- Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
- Identify and implement Human Resource programs and processes to motivate and retain staff.
- As time permits, identify/implement training requirements.
- Maintain and respect confidentiality of client, employee, and agency information to ensure privacy is protected.

**Knowledge, Skills, and Abilities Needed**

It is important to have a clear understanding of the knowledge, skills, and abilities an individual will need to operate in this position:

- Excellent communication, interpersonal and telephone skills.
- Interviewing, listening, consultation skills.
- Personable and approachable.
- Extreme attention to detail.
- Adept with technology including applicant tracking systems, Microsoft Office.
- A strong understanding and appreciation for the Home Care industry and the role of caregivers.
- Must be proactive, persistent and possess strong sales skills.
- Ability to cultivate and build relationships.
- Able to deliver volume while maintaining the quality of new staff.
- Must have a detailed understanding of the vi