Technical Support Analyst, Hardware

**Requisition ID**: 149400

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is and we continue to evolve on what it can be, using technology to create innovative, forward-thinking banking solutions with our clients’ needs in mind.

We are made up of high-performing, curious, energetic and collaborative individuals who thrive in our high trust agile environment to deliver best-in-class solutions for our customers. We believe in giving people hands-on challenges and the responsibilities that come with them, allowing them to grow, evolve and create opportunities to build their career.

Are you ready to make the change and become part of an established disruptor with the backing of a highly engaged team? If so come join us and help redefine the Canadian banking landscape

The Information Technology (IT) department manages the technology and computer infrastructure that drives Tangerine’s business systems. This team supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, x86 Server Management, Voice and Data Communications, Business and Web Applications and Strategic Technical Planning.

As a Technical Support Analyst, you will be responsible for the implementation and administration of Tangerine’s Wintel Active Directory and Red Hat Linux environments supporting over 93% production critical systems and development systems. This support comprises of 100% server accreditation, technical assistance to users, resolution and prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems-level software installation and updates. Also, you will be responsible for establishing and enforcing departmental logical access control guidelines and liaison with other departments for assistance with implementing new projects.

**Is this role right for you? In this role, you will**:

- Provide administration, maintenance and technical support of the entire VMware ESXi virtual platform which is critical to the bank and directly supports the two Call Centers; this includes VMware vSphere, vCenter Server, vRealize Automation, vRealize Operations Manager, Site Recovery Manager, VDI and Horizon Suite.
- Perform hardware installation, administration, maintenance, and support tasks for all critical business Windows/Linux x86 hardware and operating system technologies that could have a direct impact to our customers which includes HP DL380/580, HP Synergy Blade Enclosures, Windows Server 2012/16 and RHEL6/7
- Look after systems analysis, infrastructure hardware, installation and customization of hardware vendor software/tools to ensure the timely delivery of quality products/functions which meet user requirements and that are developed/supported following Tangerine standards and methodology to minimize exposures to the banks environment.
- Investigate system level and hardware problems on mission critical systems requiring immediate resolution, thus ensuring systems are operational according to agreed upon service level agreements and that they have a high degree of availability, integrity, reliability and scalability.
- Participate in user groups to gain information on other user’s project successes and/or failures ensuring we keep up to date with technical breakthroughs and trends in fields of specialization.
- Ensure regulatory requirements are met where applicable (i.e. OSFI, SOX, AML, etc.) and ensure that the Bank’s directives and standards policies are strictly adhered to, along with monthly server patches, updates and fixes provided by system vendors.
- Assist in identification, evaluation, tailoring and implementation of vendor-supplied hardware/software packages to meet the changing business requirements of the bank.
- Work on site or remotely (over the phone) and will be available on a 7x24x365 basis for systems support/consultation as part of the team on-call rotation schedule.
- Provide constant updates to management regarding problem resolution and availability of mission critical systems.

**Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have**:
**Technical Skills-**
- 5+ years of demonstrated hands-on experience in system administration supporting a large scale, mission critical enterprise infrastructure
- Strong experience on VDI, Horizon Suite and VMware suite of p