IT Technical Support Analyst

4 days ago

North York, Canada Talize Full time

**About Us**:
Talize Inc. is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

Description
The Helpdesk Analyst will report to the IT Manager and will aid the Help Desk department with various support related tasks. This could include preparing new computers, relocating equipment and handling day-to-day tasks, calls and support tickets.

Qualifications and Requirements
- Post-secondary studies in network technology, information technology, computer science (3rd or 4th year) is an asset
- Good knowledge of PC hardware, printers/scanners and audio/visual equipment
- Working knowledge of Active Directory as well as Azure AD administration
- Document problems and resolutions
- Demonstrated hardware/software/network and VPN troubleshooting skills
- Ability to lift computer related equipment
- Excellent communication and inter-personal skills
- Customer service focus - technically oriented while maintaining the ability to positively interact with nontechnical clients
- Nice to have: Retail / POS experience

**Responsibilities**:

- Assist in providing day-to-day IT support across all company branches
- IT Onboarding and off-boarding of employees
- Maintain accurate IT hardware and software inventory
- Troubleshooting IT equipment (Cell Phone, VOIP, laptops / desktops, AV) or software
- Ensuring requests and issues are resolved in a timely manner with great customer satisfaction by providing the best solution for our employees
- Other IT operational tasks, projects and change initiatives as assigned

Formal Education & Certification
- College diploma or university degree in Computer Science and/or two years equivalent work experience.
- One or more of the following certifications:

- CompTIA A+
- Network +
- Microsoft Certified
- ITIL

**Must Have**:

- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into IT security issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative environment.

Work Conditions
- 40-hour on-site (temporarily hybrid) work week with on-call rotation.
- Travel to Company’s stores and other locations as required.
- Sitting for extended periods of time.
- Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Comfortable with handling tools to troubleshoot and repair it equipment or network wiring.

Talize Inc. is an equal opportunity employer and is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require any type of accommodation, please let the hiring manager know, and we will work with you to meet your needs.

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