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Wellness Office Administrator/receptionist

2 weeks ago

Milton, Canada Derry Health And Wellness Center Inc. Full time

We are a busy Health & Wellness Center in Milton. We strive to provide a calm, healing atmosphere with exceptional patient care. We offer a safe working environment with pandemic safety measures firmly in place. We have an upbeat and positive work environment and our focus is on collaboration, not competition. Teamwork and mentorship are at the heart of our culture.

**Responsibilities**:

- Scheduling and confirming appointments with patients on a daily basis
- Greet patients and provide an excellent first impression of the clinic
- Manage reception area, check in/out patients and co-ordinate patient flow throughout the facility as per clinic protocols
- Perform screening and intake questionnaires
- Present information clearly to clients
- Store, manage and archive files, copy and distribute reports, and scan documentation
- Carry out marketing tasks, including social media, as set out by the management
- Billing to third party insurance companies through their respective portals and follow up on invoices
- Examine any anomalies with client, insurance or benefit paperwork to ensure consistency
- Complete in-house laundry duties and disinfect high contact areas
- Other administrative tasks as assigned by the management

Qualifications:

- Experience in a fast-paced wellness (physio/chiro) clinic environment
- Excellent telephone etiquette and ability to communicate clearly with patients and staff
- Excellent customer service skills and exhibit positive attitude
- Experience with Universal Scheduling software would be an asset
- Knowledge of verification of patient insurance benefits and billing procedures would be an asset
- Strong computer literacy, and proficiency with MS Office Suite (Outlook, Word, Excel, etc.)
- Excellent team work & problem-solving skills
- Exceptional organization and communication skills
- Be flexible and able to adapt to change easily and quickly
- Enjoys collaboration and teamwork and able to multitask
- Strong administrative and record-keeping skills
- Possess a growth mindset - Forward Thinker
- Post-secondary degree or diploma in health sciences, kinesiology, massage therapy, physical therapy, or any other healthcare field would be considered an asset

**Job Types**: Full-time, Volunteer

Pay: $0.10 per hour

Expected hours: No more than 30 per week

Ability to commute/relocate:

- Milton, ON (L9T): reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Healthcare office: 1 year (preferred)

Work Location: In person