Desk Side Support

1 day ago


Kanata, Canada Emonics LLC Full time

**Job Title: Desk Side Support**
**Location: Kanata, ON,**
**Mode: Full time**

**Job Duties**
- Handle day-to-day IT support for single building
- Hardware and Software support for desktops/laptops/peripherals
- Setup equipment for new hires
- Assisting with move day prep and post-move support
- Desk Phone deployments
- Manage IT inventory
- Liaison with IT in Oakville for all mobile orders and upgrades
- Assisting remote LAN team with network installs and upgrades
- Network troubleshooting support
- Coordinate with IT site manager and Site Management for all necessary IT changes
- Daily staging of machines in inventory (Windows and Linux)
- Re-staging user’s machines as required
- Troubleshoot mobile device issues with iOS, RIM, and Android devices
- Setup A/V equipment for town halls and guest visits
- Coordinate with site management and remote site management for guest visits
- IT infrastructure planning for site moves
- Site-wide Shipping and Receiving
- Site Badge creation/updates

**Requirements**:

- Must possess a professional demeanor and strong customer service/consulting/training skills
- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
- Network troubleshooting skills including Intel servers and telecoms
- Strong Break / Fix skills for Desktops, Workstations, Notebooks, and Dell tablets
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- Strong Microsoft operating system troubleshooting skills
- Strong Linux operating system troubleshooting skills
- Strong problem solving and critical thinking skills
- Strong written and verbal communication skills

**Salary**: Up to $45,000.00 per year

Schedule:

- 8 hour shift
- Weekend availability


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