Front Desk Manager

5 days ago

Kanata, Canada Kanata Family Dentistry Full time

**Front Desk Manager & Receptionist - Kanata Family Dentistry**

**Location**: Kanata, Ontario

**Kanata Family Dentistry** is seeking a **Front Desk Manager & Receptionist** to oversee our front desk operations and lead our reception team. This is an exciting opportunity to work in a **well-established, friendly, and thriving** dental clinic.

**Why Join Kanata Family Dentistry?**
- **Established & Trusted** - We’ve been serving the **Kanata community for over 40 years**, earning a strong reputation among patients.
- **Prime Location** - Conveniently located in **Kanata**, with easy access to the **highway** and a **large plaza with ample parking** for staff and patients.
- **Fantastic Team Culture** - Our team is supportive, welcoming, and **highly professional**—we have **zero staff turnover** because our employees **love working here**:

- **Amazing Patients** - Our patients are **well-educated, respectful, and friendly**, making for a great work environment.
- **Great Benefits** - We offer **paid vacation and paid sick days** for this position.

**Responsibilities**:
As our **Front Desk Manager & Receptionist**, you will play a key role in ensuring smooth operations at the front desk while leading a team to deliver top-notch service. Your responsibilities will include:
**Managing Front Desk Operations** - Oversee daily reception activities, ensuring efficiency and organization.
**Patient Coordination** - Schedule appointments, verify insurance, process payments, and maintain patient records.
**Team Leadership** - Supervise, train, and support front desk staff to uphold excellent service standards.
**Customer Service Excellence** - Greet and assist patients warmly, ensuring a **positive experience** at every visit.
**Problem-Solving** - Address patient inquiries, insurance issues, and administrative concerns proactively.
**Managing Data via Excel & Dental Software** - Keep patient records, appointment schedules, and financial transactions updated using **Excel and clinic software**.
**Accounts Receivable Follow-Up** - Monitor outstanding payments, follow up with patients and insurance providers, and ensure timely collections.
**Reporting & Communication** - Prepare and provide reports to the **Office Manager** on daily operations, financials, and team performance.

**Who We’re Looking For**:

- **Experienced in Dental Reception & Front Desk Management** (preferred)
- **Excellent Communication & Leadership Skills**:

- **Proficient in Dental Software, Excel, & Scheduling Systems**:

- **Ability to Multi-Task & Stay Organized in a Fast-Paced Environment**:

- **Team-Oriented with a Positive Attitude**

**How to Apply**:
**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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