Salesforce Administrator

**About Northern**

Headquartered in London, Ontario, Northern is an integrated digital solutions agency helping leading brands across North America navigate digital transformation. Our solutions help brands grow by optimizing their digital customer journey. We have strategically assembled a group of innovators, who have a passion for technology, design, and improving digital experiences.

**What We’re Looking For**

We are seeking a **Salesforce Administrator **to join our team, providing an exciting opportunity to grow your skills and contribute to the development of robust** Salesforce solutions** to our various clients.

**Benefits of Becoming a Northerner**
- In exchange for your talent and expertise, Northern is committed to providing:_
- Benefits plan, including a Health Spending Account
- Wellness Program & LifeWorks EAP
- Fitness Reimbursement Program
- Vet Care Program
- RRSP Matching
- Profit-Sharing Performance Bonuses
- Endless Professional Growth Opportunities
- Delicious Meals & Company Social Events
- Free Onsite Parking
- Referral Bonus Program
- Flexible work environment - so you can work where & when you work best
- Allowance to help set up home office
- **_Our Connected Workplace Program gives you the option to choose a remote, hybrid or in-office workspace_**

Just to name a few...

**Duties & Responsibilities**
- Plan, design, and **develop robust Salesforce solutions** using a combination of declarative and programmatic tools (Creating Fields, Objects, Actions, Sharing Rules, Profiles, Permission sets, Processes, Flows, and Validation Rules.
- Stay updated on the latest trends within the Salesforce ecosystem, progressing along the **Salesforce Certification** path.
- Ensure the delivery of exceptional Salesforce services and maintain high-quality standards.
- Act as the SME for Salesforce clients, maintaining and fostering excellent relationships while promptly addressing any issues or queries.
- Utilize in-depth knowledge of the Salesforce platform to **provide strategic guidance** to clients and internally to enhance the company's offerings.
- Monitor and manage client accounts, identifying opportunities for both expansion and retention.
- Contribute to the team's growth strategy, identifying avenues to expand the range and quality of **Salesforce support services.**:

- Train and mentor team members, instilling Salesforce best practices and encouraging continuous learning within the team.

**Knowledge, Education & Experience Required**
- Minimum 1-2 years of hands-on, **practical experience** in **Salesforce administration**:

- Proven experience as a Salesforce Consultant or in a similar role with a solid understanding of Salesforce Sales and Service Clouds.
- Salesforce Certified Associate or Administrator
- Hands-on experience with Flows within the Salesforce ecosystem.
- Strong analytical, organizational, and problem-solving skills.
- Ability to work both independently and collaboratively within a team.
- Experience in Salesforce REST / SOAP Web Services, Event and Bulk API.
- Familiarity with core technologies and programming languages: Java, C++, C#, JavaScript, SQL, REST, SOAP, HTML, CSS, with additional experience considered advantageous.

**Bonus Skills: (not required but will get you noticed)**
- Salesforce Order Management Admin or Developer.
- Salesforce Platform Developer Certification.
- Practical experience in custom development using Apex, LWC & Visualforce.
- Experience and certification with Salesforce Service Cloud, Experience Cloud, Omni Studio, and Industry Clouds (e.g., Consumer Goods Cloud, Manufacturing Cloud).
- Knowledge of Apex, Data Loader and Salesforce DX.

Since its founding in 2015, Northern has grown to 150+ employees, helping leading brands across North America navigate digital transformation.

Northern is positioned as a leader in the performance advertising industry as a Facebook Marketing Partner and Google Premier Partner —awarded to only 3% of agency partners in Canada. Our campaigns with leading brands in North America have been recognized as best in class through the Google Premier Partner Awards, Search Engine Land Awards, and the Canadian Search Awards.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada including Best Workplaces in Canada, Ontario, for Women, for Hybrid Work, and more.

**Equity and Diversity