Acupuncture and Wellness Clinic Manager

**Location**: Sage Hill NW Calgary, AB
**Clinic Type**: Traditional Chinese Medicine (TCM), Acupuncture & Wellness

**Overview**

The Healing Forest is a TCM (Traditional Chinese Medicine) and acupuncture wellness clinic rooted in holistic healing, with a focus on individualized care, herbal medicine, and wellness education. We are seeking a **dedicated, organized, and proactive Clinic Manager** to oversee day-to-day operations, support our team of practitioners, and ensure smooth patient experiences.

This role is ideal for someone with a background in healthcare, wellness, or clinic administration and management who appreciates natural holistic medicine.

**Key Responsibilities**

**Clinical & Operational Oversight**
- Manage all **daily clinic operations**, including patient flow, scheduling, charting, and insurance billing.
- Ensure **compliance with clinic policies**, provincial regulations, and health & safety standards.
- Coordinate **workflow among all practitioners**: TCM doctors, acupuncturists, naturopaths, osteopaths, chiropractors, and support staff.
- Monitor and **optimize service delivery** to maintain a patient-centered, healing atmosphere.

**TCM Herbal Dispensary Management**
- Oversee the **herbal pharmacy**: manage inventory of raw herbs and granules, place restock orders, and ensure accurate labeling and packaging of custom formulas.
- Support practitioners in the **preparation, pickup, and shipping** of herbal prescriptions.

**Staff & Contractor Coordination**
- **Recruit, hire, train, and onboard** staff as needed (administrative or support roles).
- Provide **direction, mentorship, and scheduling** support for the clinical team.
- **Motivate and evaluate team performance**; conduct check-ins and resolve interpersonal or workflow issues.

**Business Administration & Systems**
- **Review and manage budgets, track expenditures**, and ensure departments stay within funding limits.
- Develop and monitor **systems for performance evaluation**, clinic metrics, and service quality.
- Manage **contracts, supplies, vendor relationships**, and service providers.
- Maintain and optimize **JaneApp, clinic software, and digital systems**.

**Patient Experience & Community Engagement**
- Respond to patient inquiries, **follow-ups, and service concerns** with empathy and professionalism.
- **Track patient feedback** and implement improvements to care delivery.
- Coordinate **marketing activities**, such as seasonal promotions, social media posts, wellness workshops, and events.

**Reporting & Strategic Input**
- Oversee the **collection and analysis of clinic data** for reporting and planning.
- Prepare and review reports on clinic performance and service delivery.
- Contribute to **policy updates, workflow improvements, and strategic decisions**.

**Qualifications**
- **Healthcare, wellness, or clinic admin background** strongly preferred (experience in a TCM or holistic clinic is an asset).
- Familiarity with **herbal medicine, natural health products, or dispensary processes** is a major plus.
- Comfort with **basic medical/TCM terminology** and patient confidentiality protocols.
- Strong **organizational and multitasking skills**.
- Tech-savvy and quick to learn software tools (JaneApp, Google Drive, POS systems).
- **Warm interpersonal communication** style — able to hold calm space for patients and practitioners alike.
- Interest in or openness to learning about **Traditional Chinese Medicine and integrative health** approaches.

**Position Details**
- **Part-time**: 12-20 hours/week to start, with room to grow potentially into full-time. We are looking to expand to a 2nd location next year.
- **Compensation**: Competitive hourly rate based on experience; includes clinic treatment discounts and wellness perks
- **Start date**: Flexible (September preferred)

**Job Types**: Full-time, Part-time

Pay: $44,170.66-$136,973.45 per year

Expected hours: 5 - 30 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Management: 3 years (required)
- Medical office: 2 years (required)

Work Location: In person