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Customer Experience Manager

2 weeks ago

London, Canada Indigo Books & Music Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
WHAT YOU’LL DO
- Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
- Lead the visual direction for the store and collaborating with the leadership team to drive brand loyalty and sales by presenting an outstanding store environment
- Collaborate with other Customer Experience Managers to plan and implement all merchandising activities for their areas of responsibility
- Partner with the Home Office Visual Merchandising team to maintain the integrity of the Indigo brand
- Ensure the store is well-run, well-merchandised and well-staffed
- Attract, hire, retain and develop talented and passionate Customer Experience Representatives
- Maintain performance management records
- Engage and inspire our customers on the floor
- Make meaningful connections
- Create a warm and welcoming environment in our stores
- Leverage our product to tell stories
- Add joy to our customers’ lives
- Curate specific product collections for each customer you meet

**Qualifications**:
WHO YOU ARE
- 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
- Experience in retail or the services sector
- Visual merchandising experience
- Proven track record of achieving sales and performance targets
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Experience and aptitude for understanding product flow and inventory systems
- Passionate
- Enthusiastic
- Efficient
- Humble
- Giving
- Driven
- Bilingualism (French/English) is required for all positions in Québec

Additional Information

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