Customer Experience Associate

**Join the ride**

**Position**:Customer Experience Associate - Sales

**Dealership**:London Honda

**Location**:London, ON

**Classification**: Full-Time, Immediate Hire

**London Honda** is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

**What drives your day-to-day?**
- Oversee and manage the end-to-end customer experience, ensuring high levels of satisfaction at all touchpoints.
- Collaborate with various departments, including sales, service, and marketing, to streamline customer interactions and enhance overall satisfaction.
- Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
- Analyze customer feedback and data to identify areas for improvement and implement strategies to address concerns.
- Resolve customer issues in a timely and satisfactory manner and escalate as necessary
- Implement innovative strategies to enhance the overall customer journey, from pre-sales to post-sales support.
- Stay abreast of industry trends and competitor activities to identify opportunities for improvement.
- Answering phones for Service and pass on messages as necessary.
- Valet vehicles to the door for customers and/or escort customers to their vehicle.
- Greet customers upon entry
- Work with customers in regard to Surveys for Service and Sales

**What are the must-haves**
- Proven experience in a customer service or customer experience management role within the automotive industry.
- Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
- Excellent communication and problem-solving abilities.
- Familiarity with CRM systems and customer feedback tools.
- Analytical mindset with the ability to use data to drive decision-making.
- Passion for delivering exceptional customer experiences.

**The Perks.**
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

**Can you picture yourself here already?**

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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