Customer Experience and Prep

3 days ago

London, Ontario, Canada Pizza Quest Full time $35,400 - $38,600 per year

Job purpose

The purpose of the Customer Experience and Prep Support is to provide superior customer service when responding to and taking

client orders. The associate will provide superior customer service by solving problems and ensuring client orders are processed

within the desired time frame and handled with the utmost care. The representative will work with Pizza Quest to collaborate

and provide a full 360-degree customer experience from start to order finish. We thrive on our superior customer service, so if

you THRIVE in a fast-paced environment and have CHARISMA, this is the RIGHT job for you

Duties and responsibilities

● Provide the first-point of POSITIVE contact with customer greetings and order support

● Support client needs by fulfilling customer orders on time and safely

● Ability to be flexible in work tasks and support where it is needed

● Provide solutions to Pizza Quest by ensuring up-to-date and accurate information is used in orders

● Able to work quickly, agile to fast changing work conditions, and able to thrive under pressure and deadlines

● Grow and maintain relationships with clients by offering superior service

● Work collectively and cultivate a team environment by supporting colleagues in their interactions

● Adhere to and follow corporate policies concerning client files and ensure documentation is well organized

● Process client orders in a timely and efficient manner ensuring that all records are updated

● Ensure that the utmost respect and privacy are followed when handling client files

● Ability to work alone and in team settings with proven problem solving and organizational skills

● Able to manage their time effectively and efficiently ensuring deadlines are met

Qualifications

Education/ Certifications

● Food Handling Certification an asset

● Experience in fast-food type restaurants (2+ years required)

● Experience in a fast-paced customer service role is required (preferably 2+ years)

Competencies, Skills, Abilities,

● Willing to grow and loves a continuous learning environment

● Ability to multi-task

● Proven ability to thrive in a fast-paced environment and meeting client needs

● Must be technologically savvy and able to use multiple tech devices such as a computer, smartphone, emails, etc.

● Strong English written and oral communication skills

● Thorough understanding of working in a fast-paced food environment

● Experience with metric-based performance indicators with proven success

● Experience speaking to clients via technology is a plus

● Must be punctual and have flexible working conditions

● Ability to solve problems with proven conflict resolution skills

● Ability to communicate clearly and effectively with others

● Strong self-management and self-awareness

General

● Must be legally able to work in Canada

● Must be available part-time or full time, evenings, and weekends ( up to 40 hours a week)

Working conditions

● This is a fast-paced pizzeria with a dynamic team so POSITIVE vibes only

What you can expect from Pizza Quest

● Competitive hourly wages

● Tips

● Team environment that encourages growth

● Promotional opportunities

● We value diversity and encourage anyone who qualifies to apply

● We are an Equal Opportunity Employer

Job Types: Part-time, Permanent

Pay: From $17.60 per hour

Benefits:

  • Flexible schedule

Application question(s):

  • Do you have experience in a PIZZERIA?

Experience:

  • Order management system: 1 year (required)

Work Location: In person

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