Customer Experience Specialist

2 weeks ago

London, Canada ZTR Full time

ZTR is looking for a passionate **Customer Experience Specialist **to join our team In this role you will be our primary communicator and point of contact to reach our customers need’s after their sales have concluded.

Enter a workplace where you can take advantage of your skills and talents to make a difference both as an individual and as part of a high performance team. ZTR hires only the most talented and brightest employees to join an innovative environment where new ideas are encouraged; and extraordinary performance is rewarded.

**_
ZTR is headquartered in London, Ontario, and is an onsite position at our headquarters._**

**As the Customer Experience Specialist you will**:

- Provide a positive customer experience and improvements to our Net Promoter Scores
- Support activities with the sales team to provide excellent customer service to new existing business
- Support development of processes and assigned strategic initiatives that improve effectiveness and efficiency of the organization
- Support efficient on-boarding of new customers
- Promptly respond to customer concerns and issues and follow through to resolution
- Process customer orders; including screening all orders for accuracy and price discrepancies, sending order confirmation and communicating changes to the customer
- Process RMAs (Returned Material Authorization)

**Minimum Qualifications**:

- 3+ years experience related to Customer Care, Customer Experience, Account Management.
- A related post-secondary education or equivalent experience
- Excellent customer service, and business communication skills
- Strong attention to detail, and problem solving skills
- Ability to perform under pressure and time constraints
- Familiarity with typical sales processes
- Experience with ERP Systems is an asset

**Why Work at ZTR?**

At ZTR, we are passionate about technology and innovation ZTR continuously promotes a healthy balance between work, fun and family. This is a place for driven people to make a difference in our company and within our customers’ organizations. You will have the ability to direct your own career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

We live and breathe by our ZTR Golden Rules:

- One team, one dream
- Embrace our differences
- Build relationships
- Customer success fuels our success

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