Customer Experience Representative
3 days ago
The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representativ will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full time.
**Opening available at the following branch location**
- ** 1750 CRUMLIN ROAD LONDON, ON N5V 3B6**
**This is a full time position that pays $18.00 / hour**
We offer:
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescrption Drug, Dental and Vision)
- Life Insurance
- Training and development
**Responsibilities**:
- Take incoming calls
- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone- Meet and greet customers in a friendly and timely manner- Provide directions and general assistance- Assist to assess condition of rental upon return- Process returns, check-ins and exit kiosk transactions- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed- Understand and communicate rental terms and conditions, vehicle features and other services- May sell optional protection products, upgrades, fuel options and other additional equipment- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance- Clean vehicle interior and exterior by hand or by operating washing equipment when needed- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing- Perform miscellaneous and backup duties job-related duties as assigned
- Equal Opportunity Employer/Disability/Veterans_
**Qualifications**:
- Must be at least 18 years of age.
- High school diploma or above required; some college preferred
- Must have at least 1 year prior customer service, retail, or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
-
Customer Experience Representative
2 weeks ago
London, Canada Sifton Properties Ltd. Full timeWho We Are: As a **Best Managed Company** celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team...
-
Customer Experience Representative
1 week ago
London, Canada Trudell Healthcare Solutions Full timeDo you possess excellent communication skills and are able to foster strong customer relationships? - Do you have an interest in the Healthcare industry and have a passion for helping people? - Do you consider yourself to be very organized, detail oriented, and creative to think outside the box to resolve issues? We at Trudell Healthcare Solutions...
-
Customer Experience Group
3 days ago
London, Canada Start.ca Full timeTelecommunications should be simple, friendly, and affordable. This philosophy has helped Start.ca achieve some of the highest customer ratings among Internet Service Providers in Canada. Our mission is to be the most loved, most recommended, and most desired telecom provider out there. Accomplishing this starts with our people! The **Customer Experience...
-
Customer Experience Representative
2 weeks ago
London, Canada Indigo Full timeWHO WE ARE We love books and all things beautiful. We are Canada’s Cultural Department Store. Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our...
-
Customer Experience Representative
2 weeks ago
London, Canada Indigo Full timeWHO WE ARE We love books and all things beautiful. We are Canada’s Cultural Department Store. Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our...
-
Customer Experience Representative
2 weeks ago
London, Canada Nova Cannabis Stores Limited Partnership Full timeWork Location Value Buds Adelaide **Role and responsibilities include, but are not limited to**: **Customer Offering** - Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs. - Facilitate a welcoming and positive atmosphere for everyone in the store. - Educate customers about cannabis products, strains...
-
Customer Experience Representative
4 weeks ago
London, Canada Indigo Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Customer Experience Representative
3 weeks ago
London, Canada Indigo Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Customer Experience Representative
3 weeks ago
London, Canada Indigo Books & Music Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Customer Experience Representative
3 weeks ago
London, Canada Indigo Books & Music Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
