E-support (Ecommerce Technical Support)

2 weeks ago

Etobicoke, Canada Jonview Full time

**OUR VALUES**

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.

WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

**DESCRIPTION**

The incumbent is responsible for providing first level support to the External and Internal Ecommerce Clients for Web and Host to Host connections. Handling all technical inquiries including client development, onboarding, access and live support.

When required, he/she will act as technical advisor to resolve incidents that are presented to him/her. Acts within the IT team as a reference in the process of ecommerce incidents solving and delivering service requests. Involved with the business analysts, system infrastructure and business teams to resolve any client related issues quickly.

**RESPONSIBILITIES**

 Responsible for maintaining the E-Commerce queue reported by clients and suppliers

 Liaison with BA, DEV and business teams to troubleshoot issues reported by clients

 Liaison with Sales Team through the NDA process, facilitate communication on behalf of the ecommerce mailbox

 Communicates and keeps client up to date on raised issues

 Document processes related to ecommerce client support

 Become familiar with the Host-to-Host API calls structure to be able to answer client inquiries

 Update documentation related to H2H API calls on wiki

 Provide Live access to client host accounts

 Become familiar with CCRS products, client administration

 Canadian / CCRS product knowledge an asset

 Familiarity with testing tools such as Postman SoapUI

 Customer service oriented

 Excellent communication skills

 College diploma in computer science or equivalent

 2-4 years in an IT helpdesk environment with 2 years in a similar role

**Job Type**: Fixed term contract
Contract length: 6 months

Pay: $60,000.00 per year

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- The salary for this contract position is $60K/year. Are you comfortable with that offer?
- Are you legally entitled to work in Canada for the duration of your employment?

**Education**:

- DCS / DEC (required)

**Experience**:

- IT Helpdesk : 2 years (required)
- E-commerce: 2 years (required)
- API testing tools (Postman, SoapUI): 2 years (required)

Work Location: Hybrid remote in Etobicoke, ON M9B 6K5

Expected start date: 2025-06-02

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