Ecommerce Specialist

**Job Title: Ecommerce Specialist**

**Location**: Etobicoke, ON

**Company**: cuddle+kind

About Us:
cuddle+kind is a purpose-driven company creating beautifully crafted, hand-knit dolls that help feed children around the world. We are passionate about quality, social impact, and ethical products that make a meaningful difference. Join our team to help grow a brand with heart and purpose.

Job Summary:
**Key Responsibilities**:
**Ecommerce & Technical**:

- Run daily, weekly, and ongoing **QA** tests to ensure the website functions correctly across all devices and user flows.
- Track industry best practices and **emerging opportunities** (e.g., AI shopping tools, new apps, functionality updates) and recommend relevant enhancements.
- Support Shopify **content updates** in partnership with the eCommerce Coordinator.
- **Troubleshoot website issues**and coordinate resolutions with developers.
- Manage technical **collaborations with developers**, including scoping, timelines, and testing.
- Audit and **maintain Shopify apps**; recommend optimizations or consolidations.
- **Lead CRO initiatives**, including A/B test setup, monitoring, and documentation.
- Contribute to **SEO maintenance**and ongoing improvements.
- Ensure **compliance** with privacy requirements related to website tools, cookies, and tracking.

**Analytics**:

- **Maintain data accuracy** across **GA4, Lifetimely, Shopify**, and other analytics platforms.
- Aggregate and format data from marketing platforms; support ad hoc reporting needs across the team.
- **Build and maintain dashboards**that visualize performance across major channels.
- Work within A/B testing platforms and assist in documenting findings and conclusions.
- Ability to **pull insights** from data and make clear recommendations.

**Vendor Collaborations**:

- Act as a **point of contact**with technical partners and developers.

**Requirements**:

- **Experience**: 3+ years in operations, focusing on eCommerce and Shopify, with additional experience in purchasing, supply chain, and wholesale vendor management.
- **Entrepreneurial Mindset**: A proactive self-starter who thrives on challenges, can work independently, and is adept at problem-solving.
- **Technical Skills**: Strong proficiency in Shopify and Excel, Google Sheets. Familiarity with basic coding languages + SQL is a plus.
- **Analytical Skills**: Skilled in data analysis and interpretation to support decision-making and optimization.
- **Communication**: Excellent written and verbal communication skills to facilitate cross-team collaboration and effective vendor negotiation.
- **Detail-Oriented**: Highly organized, with a sharp focus on details and the ability to manage multiple priorities.
- **Collaborative**: Ability to work closely with cross-functional teams and foster strong relationships with internal and external partners.

Why Join cuddle+kind?
- **Purpose-Driven**: Be part of a mission-focused company dedicated to creating positive social impact.
- **Growth Opportunity**: Work within a dynamic, expanding organization with room for professional advancement.
- **Innovative Culture**: Join a passionate team in an environment that values creativity, collaboration, and continuous improvement.

**How to Apply**: If you’re excited to bring your entrepreneurial spirit, Shopify expertise, and operational know-how to cuddle+kind, we’d love to hear from you Please submit your resume and cover letter outlining your experience.

Pay: $70,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home

Application question(s):

- Describe your level of experience with data analytics.
- What is your favorite cuddle+kind doll?
- What Ecommerce platform have you worked with?

**Experience**:

- E-commerce: 1 year (required)
- Shopify: 1 year (preferred)

Work Location: In person