Customer Support Coordinator

5 days ago

Mississauga, Canada Exclusive Brands Full time

**CUSTOMER SUPPORT COORDINATOR**

**Who We Are**:
Exclusive Brands is a dynamic, fast-paced distribution company specializing within the confectionary, snack and baking decor categories. We are rapidly expanding and continually innovating. We service a variety of retail trade channels across Canada and the US including grocery, mass merchandise, convenience, drug, dollar and club. Our relationships with manufacturers allow us to create exciting new brands across various segments.

**Position Overview**:
We are growing our Customer Service team and are looking for an exceptionally detailed and organized **Customer Support Coordinator** to manage Walmart, Sobeys, Loblaws and Dollar Tree. You are professional and results-driven. You are someone who understands the unique challenges of shipping a wide variety of products across Canada and can track shipments to completion. You enjoy the opportunity to speak directly with customers and service partners. You are on the front-line providing day-to-day support to our Customers and to the Sales Team.

**Key Accountabilities**:

- Ensures customer orders are entered with priority and followed through within requested timelines
- Follows-up with sales reps/customers to ensure purchase order information, including pricing, is accurate for processing
- Communicates out of stocks and requests PO extensions as needed
- Completes ASN’s and PO acknowledgements
- Completes customer invoicing, including EDI invoicing and provides order confirmation copies to sales for incomplete orders
- Issues credits as necessary and investigates shortages/discrepancies as necessary
- Works with warehouse team to ensure timeliness and smooth flow of customer orders
- Filing of paid invoices as required
- Works with customers to resolve shipping inquiries, order status questions and any issues with high level of priority
- Provides knowledgeable answers to questions about product, pricing and availability
- Provides backup in areas required and as needed

**Experience and Qualifications**:

- College Business Diploma and/or 2-3yrs relevant experience an asset
- MS Office proficiency including MS Word, Excel and Outlook
- Experience in Sage 300 preferred
- Strong data entry skills; mathematical skills
- Excellent interpersonal and communication skills both verbal and written
- Must have exceptional follow through skills and attention to detail
- A self-starter with excellent organizational skills and the ability to multi-task as well as meet multiple deadlines in a timely and efficient manner
- Ability to prioritize work assignments
- Knowledge of warehouse and service area procedures
- Previous experience within logistics, transport, freight and warehousing is an asset
- CPG experience an asset

**Perks**:

- Competitive Salary
- Being part of a fun & exciting environment with opportunity for growth
- Pizza Day lunch and cake each month

**Benefits**:

- Extended health care
- RRSP Match
- Vacation & paid time off
- Dental care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience using Sage 300?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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