Customer Service

2 weeks ago

Mississauga, Canada Somewhere Full time

Job Title: Customer Service & Support Specialist Location: Remote Type: Full-Time About the Role: We are looking for a proactive and versatile Customer Service & Support Specialist to join our growing team. In this hybrid role, you'll wear two hats: acting as the friendly face of our company for customer interactions and handling vital behind-the-scenes tasks like scheduling, coordination, and virtual assistant duties. This position is perfect for someone who thrives on solving problems, enjoys learning new tools, and brings a detail-oriented mindset to every task. If you love variety in your workday and are ready to grow with us, we want to hear from you Key Responsibilities: Customer-Facing Duties: Provide timely and empathetic responses to customer inquiries via email, chat, or phone. Act as the first point of contact for clients, ensuring their questions and concerns are resolved efficiently. Maintain a customer-focused approach, delivering exceptional service at all times. Back-End & Support Tasks: Schedule and coordinate meetings, calls, or appointments for internal teams and clients. Assist with administrative tasks such as data entry, email management, and file organization. Manage and update customer accounts and records with accuracy. Collaborate with team members to ensure smooth operations and resolve internal workflow issues. What We’re Looking For: Detail-Oriented Problem-Solver: You have a knack for catching errors and finding solutions quickly. Quick Learner: You adapt to new tools, systems, and workflows without hesitation. Effective Communicator: You can craft clear, professional, and friendly messages across all mediums. Self-Starter: You take initiative and stay motivated, even in a remote setting. Organized Multitasker: You excel at managing multiple priorities while staying on top of deadlines. Qualifications: Prior experience in customer service, administrative roles, or virtual assistance is a plus. Proficiency in basic tools like Google Workspace, Microsoft Office, or similar platforms. Comfortable with scheduling tools and customer relationship management (CRM) software (training provided).

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