Current jobs related to Client Success Manager - Vancouver - LEAP Legal Software
-
Client Success Manager
2 weeks ago
Vancouver, Canada Nucleus Full time**Supercharge your career at Nucleus Networks!** What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and...
-
Client Success Manager
1 week ago
Vancouver, Canada ReallyTrusted Full timeReporting to the COO, this position combines elements of Customer Success and Customer Support roles. This position is intended to reinforce ReallyTrusted’s belief that service to our clients is a key driver of our organization’s success. The position is a permanent remote full-time position. Typical working hours are expected to be Monday-Friday 9am -...
-
Manager, Client Success
4 days ago
Vancouver, Canada Long View Systems Full time**Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...
-
Strategic Client Success Manager
2 days ago
Vancouver, Canada Mastercard Full time**Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....
-
Vancouver, Canada Ignite An Amazing Lifestyle - Barbara Kowk Success And Empowerment Full timeRemote Client Success Consultant – Flexible Career Path Join to apply for the Remote Client Success Consultant – Flexible Career Path role at Ignite An Amazing Lifestyle - Barbara Kowk Success And Empowerment Ready to take charge of your next chapter and create something meaningful alongside your current commitments? We're looking for a driven,...
-
Head of Client Success
2 days ago
Vancouver, Canada Uplifter Inc. Full time**Reports to**:CEO** **Team**: Client Success Managers, Onboarding/Implementation, Help Desk/Support, Training & Enablement **About Uplifter**: Uplifter is a sports-tech SaaS powering memberships, registrations, payments, and compliance for **1,000+ clubs and 200+ federations** across North America. We're unifying the experience for clubs and governing...
-
Client Success Advisor
2 weeks ago
Vancouver, Canada Diligent Corporation Full time**About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...
-
Client Success Specialist
2 weeks ago
Vancouver, Canada Aon Full timeClient Success Specialist (Toronto/ Vancouver/ Calgary) As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting the Commercial Risk division. This is a hybrid role with the flexibility to work both virtually and from our office”. Aon is in the business of better...
-
Head of Client Success
2 weeks ago
Vancouver, British Columbia, Canada Uplifter Full time $120,000 - $200,000 per yearThanks for checking out our job openings. See something that interests you? Apply here.Location: Toronto or Vancouver; US/remote considered for exceptional candidatesReports to: CEOTeam: Client Success Managers, Onboarding/Implementation, Help Desk/Support, Training & EnablementAbout UplifterUplifter is a sports-tech SaaS powering memberships, registrations,...
-
Head of Client Success
2 weeks ago
Vancouver, British Columbia, Canada Uplifter Inc. Full time $120,000 - $180,000 per yearThanks for checking out our job openings. See something that interests you? Apply here.Location:Toronto or Vancouver; US/remote considered for exceptional candidatesReports to:CEOTeam:Client Success Managers, Onboarding/Implementation, Help Desk/Support, Training & EnablementAbout UplifterUplifter is a sports-tech SaaS powering memberships, registrations,...
Client Success Manager
2 weeks ago
**" As a LEAP expert, I see how much good we can do every day for lawyers and their clients."** **Client Success Manager, Vancouver, BC** **About LEAP** LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms. Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here. **Meet the Practice Management team** Our Client Success teams are passionate product experts who build trusted client relationships that turn new customers into proud LEAP advocates. They are a team of friendly, caring problem solvers who thrive on helping others. From complaint handling and cancellation management to data extraction and legal services, the team ensures that joining LEAP is as simple and intuitive as possible. You’ll discover our clients' ins and outs and unique challenges as you connect them to cutting-edge software that helps them be more productive and profitable. The role would suit an individual who enjoys working in a high-pressure environment, can execute tasks quickly and efficiently and work autonomously, as well as in a team. We are looking for someone who is a contributor of ideas and who wants to progress their career in a high-performing culture and high-growth company. - **This role is based on a hybrid job model with 3 days in the office and 2 days working from home.**: - **This role requires on-site client visits.** **What you’ll do** As a Client Success Manager, you will play a crucial role in ensuring the success and satisfaction of our clients (primarily law firms), and will be responsible for building strong relationships with clients, understanding their needs, and ensuring they derive maximum value from our legal software solution. The role would suit an individual who thrives in a fast-paced environment with rapidly evolving product features, and who can execute tasks quickly and efficiently while working both independently and as part of a team. You will be responsible for the following: - Oversee processes for minimizing churn and driving product value, ensuring retention revenue growth and satisfaction. This job focuses on the continued use and adoption of the software by our clients through further training and communications. - Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software - Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties - Educate and empower clients on LEAP’s innovative features, including AI-powered tools, by providing training, sharing best practices, and promoting early adoption to drive increased efficiency and productivity at their firms - Provide information to LEAP support staff about client needs and lead issue resolution cross-departmentally. - Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn - Measure and report on client on-boarding & product adoption KPI's - Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients - Contact clients regularly throughout their life with LEAP, ensuring they are using LEAP to its potential, devising and implementing strategies where they are not doing so Demonstrate the continued value and software development to existing clients through webinars and tutorials **What you’ll bring** - 2+ years’ experience in a client facing role with a technology company - Ability to leverage data to inform and support critical decisions - Familiarity with dealing with client conflict in a positive manner - Exceptional organizational skills and self-discipline - Positive and professional attitude - Ability to leverage cross-functional business and technical resources to provide timely issue resolution - An aptitude for quick learning - An in-depth knowledge of the latest versions of Word, Excel and Outlook - Superb communication skills, both written and verbal - A passion for technology Preferred (but not required): - An extensive understanding of Legal Accounting rules and bookkeeping - Knowledge of QuickBooks and/or Xero A thorough understanding of varying law firms' cul
