Client Success Lead

**_Do you have a solutions-driven mindset and an uncanny ability for customer satisfaction? Enkel wants a Client Success Lead, like YOU, to join our growing Vancouver team_**

**About You**
As Enkel’s **Client Success Lead**, you will liaise and collaborate with our delivery team to exceed client expectations in every interaction and with every service delivered. You will lead with compassion and unmatched problem-solving skills to optimize processes and resolve escalated client issues. With a positive attitude, a passion for customer experience, and a willingness to roll up your sleeves, you will be essential to driving a new wave of accounting and delivering cloud-based solutions to diverse for-profit and non-profit clients.

**A Day in the Life**
- Collaborate with Enkel’s Accounting and Client Success Teams to analyze client feedback and enhance service delivery and processes.
- Own the client success experience from initial query to the resolution of escalated customer issues while leading with understanding and diligence.
- Foster a positive client experience by being proactive and transparent with communication regarding timelines, deliverables, and status updates to avoid surprise and ambiguity.
- Determine the appropriate resources, team members, and technical queries that must be made to resolve client concerns in a timely manner.
- Regularly follow up with clients on resolution updates and outstanding inputs needed for the monthly financial close.

**Requirements & Qualifications**
- 1+ years of experience owning your role in Customer Support or Client Success in a service-driven work environment.
- Proven work history working with a ticket management system to identify client issues and initiate corrective action.
- Technically versed in Microsoft Office, Google Suite, and Slack with a passion for technology and learning new systems.
- A client-centric and solutions-driven contributor passionate about optimizing client success and exceeding client expectations.
- Outstanding emotional intelligence and analytical ability to de-escalate client concerns with compassion, attention, and care.
- Exceptional communication and time-management abilities to prioritize competing tasks and thrive in fast-paced work environments.

**Nice to Haves**
- A basic understanding of accounting processes and cloud-based tools **_is considered an ass_**_e_**_t._**

**Why Enkel**
Enkel understands how integral our team’s meaningful contributions and unmatched expertise are to achieving our ambitious goals. As a new member of Enkel’s team, you can expect:

- **_Competitive compensation package _**and **_commission structure_** to reward your hard work.
- **_Employer-paid health _**and **_dental benefits _**to value the well-being of you and your family.
- **_Generous paid time off _**with 15 vacation days and 5 flex days to prioritize work-life balance.
- **_Collaborative _**and**_ tight-knit_**_ work culture_** coupled with social gatherings and company events.
- **_Career development and growth opportunities_** to realize your personal/professional goals.

**About Enkel**
We started Enkel to disrupt the delivery of accounting services through the use of transformational cloud-based accounting technology. Today we provide managed accounting and reporting services to over 200 Canadian businesses and Not-for-Profit organizations. Enkel is well-capitalized and will be expanding its presence across Canada with the goal of becoming Canada’s most trusted Accounting-As-A-Service provider.
We are committed to helping our clients build better organizations by providing them with quality, tech-enabled accounting services. You will find that we are entrepreneurial in our approach to growth. We move at a fast pace, and we don’t believe in accepting the status quo.

**_If you are looking to join an innovative, cloud-based accounting firm, we want to hear from you. Click “Apply” and submit a resume TODAY_