Client Success Manager

1 week ago

Vancouver, Canada ReallyTrusted Full time

Reporting to the COO, this position combines elements of Customer Success and Customer Support roles. This position is intended to reinforce ReallyTrusted’s belief that service to our clients is a key driver of our organization’s success. The position is a permanent remote full-time position. Typical working hours are expected to be Monday-Friday 9am - 5pm Pacific Time; schedule flexibility is part of our working culture. Office space in Vancouver is available for applicants who sincerely prefer getting out of their home.

A minimum of 2 years of customer support experience is necessary. Experience with Anti Money Laundering, Compliance, or Audit related activities will be helpful in this role as would a working knowledge of the Real Estate and/or Mortgage Sectors. Strong technical skills are also a significant asset. We value critical thinking, intellectual curiosity, and thoughtfulness; our culture is one of doing something because it is the right thing to do, not merely because it is what we think is expected of us. Honesty, integrity, and good judgement are expected of all of us.

As a small company, we expect every team member to make contributions based on their abilities wherever possible. We are profitable and are not venture-funded. We are growth-oriented and focused on sustainable growth. This means that frequent change should be expected, and we seek employees that are excited by the prospect of roles that can evolve based on evolving operational needs. We require all employees to use discretion to ensure their actions are aligned towards high-quality outcomes that maximize the value of present and future company relationships.

Customer Success Manager Related Duties
- Build relationships with clients (with an emphasis on FINTRAC Express and Association relationships) to ensure needs and challenges are being identified and solved
- Implement systems and strategies to improve customer journey
- Identify opportunities in a customer’s journey that lend themselves to promoting upsell opportunities and implement systems to seize those opportunities
- Host training webinars for app users
- Develop and deliver content to fill knowledge gaps experienced by clients

Customer Support Manager Related Duties
- Ensuring that all inbound support tickets are promptly triaged and resolved in accordance with service level objectives
- Overseeing the development of training and support resources to enable customers to better understand and use our products on a self-service basis
- Develop & operate systematic approaches to ensuring positive customer experiences and engagement with our products
- Oversee customer account creation, provisioning, and billing
- Ensuring sales opportunities are identified and actioned

Ancillary Duties
- Providing internal technical and domain expertise assistance to team members to support them in carrying out their jobs
- Other duties as assigned

If you believe you are qualified but find the salary range below your expectations, we encourage you to submit your resume along with a cover letter outlining your desired compensation.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Vancouver, BC V5V 3R8

  • Client Success Manager

    21 hours ago

    Vancouver, Canada VoPay International Inc Full time

    **Client Success Manager - Full Time** **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so...

  • Client Success Manager

    3 days ago

    Vancouver, Canada VoPay International Inc Full time

    **Client Success Manager - Full Time** **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so...

  • Client Success Manager

    2 weeks ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...

  • Client Success Manager

    2 weeks ago

    Vancouver, Canada Nucleus Full time

    **Supercharge your career at Nucleus Networks!** What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and...

  • Client Success Manager

    5 days ago

    Vancouver, Canada Nucleus Full time

    Supercharge your career at Nucleus Networks! What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and...

  • Client Success Manager

    23 hours ago

    Vancouver, Canada Info-Tech Research Group International Full time

    **Position Purpose** The Client Success Manager role is a service delivery position focused on client service and retention rather than business growth and development. The goal is to achieve world-class levels of client support, value-oriented usage, retention, and loyalty, ensuring clients maximize the value of their purchased ITRG services. **Duties &...

  • Client Success Manager

    17 hours ago

    Vancouver, British Columbia, Canada Lightspeed Commerce Full time $90,000 - $105,000

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place We're looking for a Client Success Manager (CSM) to join its Client Success team in the Enterprise Retail division. This role is pivotal in driving customer retention, expanding revenue through identifying...

  • Client Success Manager

    2 weeks ago

    Vancouver, British Columbia, VB M, Canada GAM Technical Services Full time

    About GAM TechGAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our...

  • Client Success Lead

    2 weeks ago

    Vancouver, Canada Enkel Backoffice Solutions Inc. Full time

    **_Do you have a solutions-driven mindset and an uncanny ability for customer satisfaction? Enkel wants a Client Success Lead, like YOU, to join our growing Vancouver team!_** **About You** As Enkel’s **Client Success Lead**, you will liaise and collaborate with our delivery team to exceed client expectations in every interaction and with every service...

  • Client Success Coordinator

    22 hours ago

    Vancouver, Canada Buyatab Full time

    **Client Success Coordinator - Vancouver** Buyatab, a FLEETCOR line of business, is a FinTech maverick, a leading supplier of advanced online gift card infrastructure, technology, and marketing services for leading brands. Working with some of the world’s leading brands (including Four Seasons, Fairmont, Whole Foods Market, Lowes), we are recognized for...