Strategic Client Success Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Strategic Client Success Manager - IDS1001

Overview

Mastercard’s Cyber & Intelligence Solutions organization develops and delivers world-class security products and services for customers across the globe. At NuData, a Mastercard company, we offer a real-time product that analyzes user activity to detect and mitigate industrial-scale attacks from hackers on user logins, account creation, purchases and other transactional placements. We solve real world security challenges and mitigate threats for some of the largest technology, eCommerce, and financial institutions in the world. Ekata, a Mastercard company, is the global standard in identity verification, providing businesses worldwide the ability to link any digital transaction to the human behind it. Our Ekata Identity Engine, the first and only of its kind, uses complex machine learning to combine features derived from the billions of transactions within our proprietary network and the data from our graph to deliver industry leading risk assessment solutions.

Role

Are you driven by a fast
- paced environment that enables you to work with top tier industry leaders in e-commerce and finance?

Are you a natural leader and customer advocate?

As a key team member within the Client Success team, you will be responsible for providing account management, client support, and guidance throughout the onboarding and post-sales integration process. Reporting to the Director of Client Success, you will work directly with our Sales, Technical Integration, Onboarding, and Analytics teams to ensure clients maximize the value of the NuDetect platform throughout their lifetime.

**Responsibilities**:

- Serve as main point of contact to assigned accounts and provide excellent customer service to all potential and current customers and partners of Mastercard Identity Solutions (NuData and Ekata).
- Retain and grow a short list of medium to large accounts by developing an in-depth understanding of customer’s and partner’s business problems/goals and internal workflows/processes
- Build strong relationships with stakeholders across all business and technology levels
- Oversee resolution of day-to-day technical/business operational issues ensuring each interaction exceeds expectations and maximizes client engagement
- Perform product training functions
- Develop and present business and performance metrics to key stakeholders internally and externally
- Identify and execute cross sell opportunities within your designated client portfolio
- Identify product improvement needs based on customer requirements
- Discover opportunities to deliver additional value and expand NuDetect's reach within the customer’s environment
- Develop and maintain expertise in Mastercard Identity Solutions products, identity/risk management systems, and other competitors.
- Notify customer accounts of product enhancement and/or releases that changes services or enhances functionalities
- Represent the voice of the customer; ensure the company provides client-minded products and services that meet the needs expressed by the markets
- Participate in internal projects and initiatives to ensure the Client Success team is providing the best-in-class service
- Up to 30% travel, domestic and international

All About You:

- Experience with SaaS or in a technology environment
- A track record of retaining and growing accounts under a recurring revenue model
- Demonstrated success working with a technical product and data analyzation
- Excellent attention to detail with strong organizational and prioritization skills
- Ability to prioritize tasks effectively under limited supervision
- Able to effectively communicate with different levels of staff including computer engineering, network engineering, project management, business, C-level both internally and externally
- Strong presentation skills and proven ability to effectively communicate product information to the C-suite
- Exceptional attention to detail and passionate about advocating for client success
- Comfort in a fast-paced tech environment
- Bachelor's degree in Business, Communications, related field or equivalent experience

Corporate Security Responsibility

All activities involving access to Masterc