Guest Service Agent Full Time Magnolia Hotel

1 week ago

Victoria, Canada The Magnolia Hotel & Spa Full time

**Magnolia Hotel & Spa, Victoria BC**

WHERE BOUTIQUE MEETS LUXURY IN THE HEART OF VICTORIA

Immerse yourself in timeless elegance at The Magnolia Hotel & Spa, where unrivaled luxury meets boutique charm in Victoria, British Columbia. Welcome to a world of personalized service, beautifully designed guestrooms, fine dining and serene spa experiences - where every detail is thoughtfully curated to provide an unforgettable stay.

**Guest Services Agents**are one of the first employees that greet our guests setting the stage for a memorable hotel stay. With this expectation we are looking for a warm, professional, and welcoming individual who can embody the service levels we strive for.

The role is also the key communications hub for the hotel. You will be expected to lead the communications during your shift through the hotel to prioritize and guest and operating needs throughout the hotel.

**Duties and Responsibilities**
- Greet and welcome all guests who travel through the lobby in a warm and thoughtful manner seeking to anticipate guest’s needs and provide service.
- Maintain inventory of vacancies, reservations and room assignments.
- Provide concierge services for guests.
- Recording and passing on messages in full, to both guests and other operating departments.
- Ensuring entire front desk space is welcoming, neat, professional and presentable.
- Upholding professional, friendly, efficient and effective work composure.
- Preparing check in and check out documents for arrivals and departures.
- Parking guest vehicles as required by guests.
- Luggage assistance as required by guests.
- Guest room deliveries as required.

**Knowledge, Skills, and Abilities**
- Knowledge of Front Office Operations, and proficiency in all areas.
- Ability to professionally deal with all guests in all circumstances.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to work under pressure and to multitask in potential high volume area.
- Ability to “WOW” guests with anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
- MUST be a team player and able to work seamlessly with every department in the hotel to achieve exceptional service.

**Employment Credentials Requirements**
- Previous hotel experience required in a similar role.
- Hotel experience in a similar class of hotel strongly preferred.
- **Strong knowledge of Victoria required,** with respect to making appropriate guest recommendations for activities, attractions, and restaurant recommendations.
- OPERA PMS experience preferred.
- Post-secondary education in hospitality or tourism studies an asset

**Job Type**: Permanent

Pay: $23.00-$26.45 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Hotel experience: 2 years (required)

Licence/Certification:

- Drivers License (preferred)

Work Location: In person

  • Room Attendant: Magnolia Hotel

    7 days ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    Job description *Position: ROOM ATTENDANT Reports to: EXECUTIVE HOUSEKEEPER **The Magnolia Hotel & Spa is Victoria’s Luxury Spa Boutique Hotel.** The award-winning hotel, voted one of the **Top 5 Luxury Hotels in Canada** by Trip Advisor, Travel + Leisure and Conde Nast Traveler Magazine Readers, is one block from the harbour and the city’s best...

  • Magnolia Hotel Ft Permanent Bell/valet Attendant

    1 day ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **Magnolia Hotel & Spa** **Bell / Valet Attendants** The Magnolia Hotel & Spa is consistently ranked by numerous media outlets as one of Canada’s finest hotels, including recently being ranked the #1 Top Hotel in Canada by Trip Advisor Travelers. We are currently seeking a full time permanent bell/valet attendant. This position is a 40 hour per week...

  • Night Manager

    3 days ago

    Victoria, Canada The Magnolia Hotel & Spa Full time

    **The Magnolia Hotel & Spa is Victoria’s Luxury Boutique Hotel.**The award-winning hotel, voted one of the **Top Hotels in Canada**by Travel + Leisure magazine, Trip Advisor, Conde Nast Traveler, and Michelin Key, is one block from the harbour and the city’s best restaurants, shops and entertainment, exactly where you want to be during your Victoria...

  • Hotel Guest Experience Manager

    3 days ago

    Victoria, BC VW B, Canada Magnolia Hotel & Spa Full time

    Guest Experience ManagerJob SummaryThe Guest Experience Manager (GEM) is a key member of the leadership team, responsible for ensuring that the Magnolia Hotel & Spa operates seamlessly in the absence of senior management while upholding the hotel's reputation for personalized luxury and award-winning guest service.Working from the Front Office, the GEM...

  • Maintenance Technician

    5 days ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **MAINTENANCE TECHNICIAN** Status: Full Time - 32 TO 40 hours per week. **The Magnolia Hotel & Spa is Victoria’s Luxury Spa Boutique Hotel.** We are currently seeking applicants for the position of FULL TIME Maintenance Technician to add to our team. The award-winning hotel, voted one of the **Top 5 Luxury Hotels in Canada **by Trip Advisor, Travel +...

  • Manager On Duty Front Office. Magnolia Hotel

    1 day ago

    Victoria, Canada The Magnolia Hotel & Spa Full time

    **The Magnolia Hotel & Spa** **Manager on Duty, Front Office** **Job Summary** Managers on Duty are **responsible for ensuring that the Hotel operates efficiently and effectively in the absence of the General Manager and senior management**. The Manager on Duty (MOD) position is an hourly scheduled position. This position will be based in the hotel front...

  • Housekeeping Room Attendant

    5 days ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **Position: Room Attendant** Reports to: Executive Housekeeper The Magnolia Hotel & Spa is Victoria’s luxury spa boutique hotel. Our award-winning property, consistently voted among the _Top 5 Luxury Hotels in Canada_ by _TripAdvisor_, _Travel + Leisure_, and _Condé Nast Traveller_ readers, is located just one block from the harbour and Victoria’s best...

  • Bell / Valet Attendant

    7 days ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **Bell / Valet Attendant** **Job Summary** **The Magnolia Hotel & Spa is Victoria’s Luxury Spa Boutique Hotel.**The award-winning hotel, consistently voted one of the **Top Hotels in Canada**by Trip Advisor, Travel + Leisure and Conde Nast Traveler Magazine Readers, is one block from the harbour and the city’s best restaurants, shops and entertainment...

  • Pastry Chef

    2 weeks ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    The Magnolia Hotel & Spa is Victoria's premier luxury boutique hotel, recently voted #1 City Hotel in Canada by readers of Travel + Leisure Magazine. Located steps away from Victoria's Inner Harbour the Magnolia has built its reputation on exceptional and personalized service in a luxurious boutique hotel environment. As an extension of The Magnolia Hotel &...

  • Night Auditor

    1 week ago

    Victoria, Canada The Magnolia Hotel & Spa Full time

    **The Magnolia Hotel & Spa is Victoria’s Luxury Boutique Hotel.**The award-winning hotel, voted one of the **Top Hotels in Canada **by Travel + Leisure magazine, Trip Advisor and Conde Nast Traveler, is one block from the harbour and the city’s best restaurants, shops and entertainment - exactly where you want to be during your Victoria stay. The...