Guest Services Agent

1 week ago

Victoria, Canada Oak Bay Beach Hotel Full time

The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties, awards, and more. If you are interested in joining our team then we have a fantastic opportunity for you.

**Guest Services Agent**

**Responsibilities**
- Greet guests in a friendly and courteous manner during all interactions.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Processes check-ins and check-outs.
- Maximize revenue by offering guests alternatives and upselling.
- Use professional phone manner when speaking with guests and outside callers.
- Ensures that all vital information is passed on to the next shift to guarantee smooth transition from one shift to the next.
- Answer and respond to reservation calls in the absence of the reservations office.
- Provide accurate information about the city and surrounding attractions when asked by guests.
- Demonstrate sincere guest focus and true appreciation for the guest experience.
- Other duties as assigned

**Qualifications**
- Experience in luxury resort front office required.
- Experience in sales an asset.
- Demonstrated strong leadership, team, and communication skills are essential.
- Highly detail oriented, exceptional organizational skills and able to handle competing priorities.
- Strong knowledge of MS Office.
- Effective communication capabilities demonstrating sound judgment.
- Ability to respond to questions from guests offering appropriate options or resolutions.
- Strong personal integrity with an innate desire to work in an ethical manner.
- Shift work is expected including evenings and weekends.

**Physical Aspects of Position**:

- Continuous standing throughout shift, occasional lifting up to 40lbs

**Job Types**: Full-time, Permanent

**Salary**: From $22.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay

**Experience**:

- luxury hospitality: 1 year (preferred)
- hotel front desk: 1 year (preferred)

Work Location: One location

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