Guest Service Agent

2 weeks ago

Victoria, Canada HOTEL GRAND PACIFIC Full time

This position is full time more than 30 hours per week. Shift times will vary between mornings, evenings and will include weekends.

**Duties**:

- Greet all guests in a professional and pleasant manner.
- Complete room blocking procedures and prepare accurate pre-arrival packages.
- Perform accurate and efficient check in/check out procedures.
- Maximize hotel occupancy and average daily rate through use of upselling techniques.
- Collaborate effectively with other departments to assist hotel visitors in order to minimize inconveniences and ensure guest satisfaction.
- Perform accurate billing procedures and cash-outs.
- Support in-house operations by accurately completing daily reports.
- Other duties as assigned by Front Office management.

**What We’re Looking For**:

- At least 1 year of front desk or reservations experience in a full-service hotel
- Post-secondary training in Hospitality Management an asset
- Experience with Opera PMS software preferred
- Professional, welcoming, and enthusiastic demeanour
- Positive and effective verbal & written communication skills
- Eager to learn with a conscientious attitude
- Exceptional attention to detail
- Able to maintain composure, professionalism, and organization during rush periods
- Takes initiative to maintain high standards of personal presentation at all times
- Solid knowledge of Victoria and the surrounding area
- Second language is an asset
- Comfortable standing at a desk on a continual basis

**Why Choose Us?**
- Professional environment with a high regard for employee safety and continued development
- Onsite parking
- Discounted gym membership for Victoria Athletic Club
- Subsidized meal program
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program)
- Defined Contribution Pension Plan available when eligible
- Food discounts in both our Courtyard Café and Fathom Restaurant
- Discounted room rates for family and friends
- Industry discounts (whale watching, etc.)
- Employee recognition & referral programs
- Treat days, social events, and an annual staff party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We are committed to obtaining Biosphere certification.

**Job Types**: Fixed term contract, Seasonal

Pay: $25.64 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: In person

  • Guest Services Agent

    3 minutes ago

    Victoria, Canada WildPlay Full time

    If you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you! WildPlay Victoria seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us! **Job Perks** - Free zip lining - Full and part-time hours available and can change...

  • Guest Service Agent

    2 weeks ago

    Victoria, Canada Embassy Inn Hotel Full time

    The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments. **Responsibilities** -...

  • Guest Services Agent

    2 weeks ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **A SMALL HOTEL BIG ON LUXURY AMENITIES** Emanating timeless elegance, The Magnolia Hotel & Spa offers an unparalleled luxury boutique hotel experience in the heart of the city, only steps from Victoria’s Inner Harbour. Welcome to a world of personalized service, thoughtfully appointed rooms, fine dining, and refined personalized guest service. Are you...

  • Guest Service Agent

    6 days ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Guest Service Agent

    14 minutes ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Guest Services Agent

    2 weeks ago

    Victoria, Canada Oak Bay Beach Hotel Full time

    The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work! In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties,...

  • Guest Service Agent

    2 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...

  • Guest Service Agent

    7 minutes ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Guest Services Agent

    4 days ago

    Victoria, Canada Kaizen Lab Inc. Full time

    Are You a Rebel Who Needs a Cause? At Hotel Zed we are Rebels Against the Ordinary and Hotel Zed (Victoria, BC) is looking for a Great Guest Services Agent (Part Time - weekend availability required) to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day. Working at...

  • Guest Services Agent

    1 week ago

    Victoria, Canada Kaizen Lab Inc. Full time

    Are You a Rebel Who Needs a Cause? At Hotel Zed we are Rebels Against the Ordinary and Hotel Zed (Victoria, BC) is looking for a Great Guest Services Agent (Part Time - weekend availability required) to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day. Working at...