Inside Sales

As the **Inside Sales & Operations Representative** your work represents Shearwater’s brand promise: Powerful, Simple, Reliable. You will join our dynamic Sales and Marketing team, working with our extensive dealer network to support inside sales relationships, provide sales analysis and reporting to the sales teams, and support the B2B order process to ensure on time product delivery.

**Inside Sales & Operations Representative** **Job Summary**

We are seeking that unique combination of a proactive customer relationship builder and detail-oriented data driven problem solver to join our team. This role also supports the sales process by facilitating communication between sales, manufacturing, and customer service teams.

**Responsibilities**:

- **Customer Relationship Support and Inside Sales**: Demonstrate product knowledge and effectively communicate the features and benefits to dealers. Aid the sales team in managing relationships with our dealers, responding to inquiries, and handling administrative tasks related to dealer service.
- **Sales Reporting and Analysis**: Generate, analyze, and maintain accurate sales reports to assist in sales forecasting, performance analysis, and goal setting using Business Central and Power Bi. Use advanced Excel functions (pivot tables, VLOOKUP, macros) to organize and present data for actionable insights.
- **Sales Support and Coordination**: Act as a liaison between the sales, manufacturing, and customer service departments to ensure timely communication and issue resolution related to orders, production timelines, and customer requests.
- **Order Processing and Management**: Support the inside sales team in processing orders from wholesale clients, including order entry, tracking, and fulfillment using ERP systems, Shopify, and other sales tools.

**Key Skills and Qualifications**:
**Must Have**:

- 3+ years in a sales, sales operations, or sales support for wholesale B2B sales operations, preferably within a manufacturing or consumer product setting. Recreational consumer goods, preferably with a technical product an asset.
- Experience in sales reporting, data analysis, and generating insights to support decision-making.

(eg ERP system experience such as Microsoft Power Bi and Business Central)
- Proficiency with Shopify or a similar B2B order system (eg Elastic, Nu Order)

**Important to get the best fit**:

- Post Secondary Business, Sales, Data Sciences, or a related field of study.
- Understanding B2B sell in sales process key performance metrics for manufacturing is advantageous. Sell through analytics experience an asset.
- Proven communication and organizational skills with the ability to work cross-functionally with internal and external stakeholders to best serve the customer
- Advanced Microsoft Excel skills (e.g., pivot tables, macros, data visualization).

**An Asset**:

- Familiarity with regulated industries or government programs is an asset.
- Familiarity with ERP systems and CRM tools.
- Experience in the dive industry or related outdoor recreation fields is highly desirable.

**Personal Competencies we’re looking for**:

- Collaborative team player with a willingness to support colleagues and proactively approach problem solving issues together
- Excellent communication skills, with the ability to represent the company professionally.
- Demonstrated ability to communicate respectfully and empathetically with customers.
- Strong organizational skills to manage multiple tasks, priorities, and projects efficiently.

**Job Grade**

Career Band 1: $40,000- $70,000

**Benefits**

These are some of the benefits Shearwater employees enjoy:

- Flex time and Hybrid work site arrangements for most professional staff
- Company paid Life, AD&D, Dental, Extended Health, EAP Plan & Health Spending Account
- Competitive vacation allowance
- Group RSP with company matching contributions
- 5 personal days per calendar year (paid out if not used)
- Diving - open water ticket, dry suit and advanced training company paid
- Bonuses based on successful annual financial performance of the company

Shearwater Research is a privately held technology ISO9001:2015 certified world leader in the field of dive computers for serious divers. Based in Richmond, British Columbia, we have dealers in over 70 countries, and service center’s in Canada, USA, UK, Netherlands, France, New Zealand, Thailand.

Shearwater Research is an equal opportunity employer. If you are contacted regarding the position, please advise the member of our recruiting team of any accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

Pay: $40,000.00-$70,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Tell us about the most useful adhoc sales report you were asked to build, how long it took and why it was so important for the business

**Education**:

- DCS /