Administrative Assistant

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.

We thrive in a OneAchev culture where collaboration and integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential

**SUMMARY**:The Canadian Language Benchmarks - Online Self-Assessment (CLB-OSA) and Niveaux de compétence linguistique canadiens - Autoévaluation en ligne (NCLC-AEL) are web-based language assessment tools designed to measure English / French language proficiency in Listening and Reading. The Administrative Assistant will work in a dynamic environment, providing support to the project as a team player with excellent administrative skills, a strong sense of ownership, and the ability to communicate effectively at all levels. The Administrative Assistant will be creative, flexible and able to learn quickly. Excellent problem-solving, analytical, and time-management skills are required.

**DUTIES & RESPONSIBILITIES**
- Provide comprehensive support to the Coordinator
- Handle requests for program information from test-takers, professionals assisting prospective immigrants / newcomers, and other stakeholders
- Ensure prompt response to all Help Desk inquiries
- Maintain various admin logs in a timely manner and track trends
- Research, update and maintain the Resources and Useful Links web-pages
- Conceptualize and design materials for outreach and promotional purposes
- Plan, coordinate, and conduct outreach / promotional activities including social media marketing and engagement activities
- Manage CLB-OSA/NCLC-AEL social media channels and monitor analytics traffic
- Participate in conferences by assisting at exhibitor booths and project displays
- Work collaboratively with other team members on special projects and tasks
- Liaise with Language Training Providers and other community stakeholders
- Assist in the compilation of statistical and status reports
- Test new online tools, Admin panel features and implement CLB-OSA/NCLC-AEL website revisions/updates as advised by the coordinator
- Make recommendations for website improvements
- Manage inventory of supplies and marketing materials
- Other duties as assigned

**QUALIFICATIONS**:

- Completion of relevant post-secondary education
- Minimum two years of experience in an administrative capacity
- Good understanding of challenges faced by prospective immigrants and newcomers to Canada
- Knowledge of the newcomer settlement and language training sectors
- Experience with social media marketing tools and platforms is an asset
- Superior customer service and excellent interpersonal skills
- Strong oral and written fluency in English is required
- Fluency in French is an asset
- Proficient in MS Office (Word, Excel, Publisher, PowerPoint, Outlook, MS Team)
- Experience with web-conferencing tools (Adobe Connect, Zoom, etc.)
- Excellent organizational and time management skills
- Ability to take initiative and prioritize work to meet deadlines
- Adaptable, flexible and able to work independently