Idc Support Technician

2 weeks ago

Montréal, Canada Intelcom | Dragonfly Full time

Prêt à relever le défi ?

Responsibilities:

- Liaise with the IT helpdesk, IDC Team and operations as required
- Manage IDC support mailbox, tickets and then all cases in our different systems
- Ensure correct processes and documentation are followed by the IDC
- Remedy situations during working hours or after, when necessary;
- Other IDC duties as assigned from time to time

Qualifications:

- High school diploma or GED minimum;
- Prior related support experience preferred;
- A positive, enthusiastic attitude, with strong people skills
- Proven customer service experience and passion for helping others
- Strong service-oriented mentality with the ability to actively listen and troubleshoot
- Ability to learn new systems quickly
- Excellent Interpersonal, organizational, problem solving and administrative skill
- Bilingual (French and English) - written/spoken
- Must be available 40 hours/week - Sunday through Thursday
- Opportunity to grow within the organization;
As an equal opportunity employer, Intelcom celebrates diversity and is committed to creating an inclusive environment for all.

Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom.

Notre objectif est simple : dans un secteur d’activité en constante évolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous démarquer grâce à des méthodes de livraison et à des services novateurs, Intelcom opère aussi une transformation technologique où l’intégration de l’expérience client et les technologies logistiques sont au cœur de son évolution.

Chez Intelcom, nous savons que l'expérience se présente sous plusieurs formes et nous nous engageons à créer une culture où la différence est valorisée. Nous sommes toujours à la recherche de personnes talentueuses et diversifiées pour rejoindre nos équipes. Avec plus de 60 centres de livraison à travers le Canada, nous avons peut-être la la bonne opportunité pour vous.

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