Deskside Support Technician

1 week ago

Montréal, Canada MBI I.T. Services Full time

We are currently looking for a Deskside Support Technician in

This is a full-time opportunity offering 40 hours per week, 8 hours per day with 30 minutes of unpaid break.

You will be working mostly M-F, either 8 am-4 pm or 9 am-5 pm.

**Duration**: 3 months (possibility of direct hire depending on performance).

**Responsibilities**:

- General on-site technical support, windows 10 upgrades, new device deployment.
- Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
- Test and image desktops and laptops.
- Provides support to end-users on a variety of issues. Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors the problem to ensure a timely resolution.

**Requirements**:

- 2+ years experience working as a Deskside Support Technician and or lead break/fix Field IT technician.
- Previous experience with IT Customer service ‘Level 1’ & Desk-Side services ‘Level 2 support’ roles.
- Experience troubleshooting client issues connecting to & using network available services.
- Must have excellent communication skills in order to carry out the job effectively.
- Ability to work extended hours as required.
- No criminal record.

**Nice to Have**:

- College diploma or university degree in the field of computer science and/or information technologies.
- CompTIA A+ certification.
- Active Directory knowledge (creating user accounts, resetting passwords, adding users to groups, etc).
- Experience with Lotus Notes/SAP/Unix is a plus.

**Compensation**: $26.00 - $28.00 per hour

If you are interested or would like more information for the Deskside Support Technician in
**Montreal, QC**, or other MBI Inc. employment opportunities, please forward your resume through the appropriate channels and apply. At MBI IT Services you are more than just a number. Our employee relationship managers support you throughout your engagement; provide career guidance and re-employment assistance. Join MBI Services

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