Idc Relationship Specialist

2 weeks ago

Montréal, Canada Intelcom | Dragonfly Full time

Ride the next mile with us

Main responsibilities:
Partnership Relations:

- Identify new business partners to ensure required delivery capacity in specified cities or areas.
- Maintain strong relationships with existing partners by ensuring regular and effective communication.
- Regularly assess partnership performance and implement improvement strategies if necessary.
- Act as a trusted advisor, understanding partners' needs and proposing tailored solutions.
- Promote a collaborative and high-performance culture, fostering partnership and growth.
- Ensure that all activities carried out comply with applicable regulations, internal policies and procedures.
- Work with our business partners and operations management to resolve concerns and complaints impartially, promote a constructive and cooperative approach to problem solving, investigate complaints and recommend improvements to policies, rules and procedures.
- Responsible for communication with our partners to keep them informed of our products, services, information sessions, etc.

Cross-functional Relations:

- Collaborate with cross-functional teams on initiatives that offer high quality services with a focus on value, revenue generation and customer focus for our partners.
- Accompany the various stakeholders towards partnership and collaborative management to equip them adequately to fulfill their roles and responsibilities vis-à-vis our business partners.
- Participate in daily operations in our various stations in your region.
- Support the development of our compliance policies and procedures in conjunction with the IDC Compliance team.

Skills and Experience required:

- Bachelor’s degree in Human Resources, Humanities, Business Administration, Logistics or related field, or proven equivalent experience in related fields
- At least 5-7 years of experience in a partnership management role, with a focus on the transport and logistics industry is preferred
- Experience in building effective business partnerships (essential)
- Excellent interpersonal and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Passion for leadership and collaboration to achieve the best value for Intelcom | Dragonfly and to develop mutually beneficial relationships with our partners
- Demonstrated ability to handle sensitive and confidential information.
- A positive, enthusiastic attitude, with strong people skills
- Strong service-oriented mindset with the ability to actively listen
- Willingness to travel (50% of the role minimum)
- Bilingual (French and English) - written/spoken (preferred)

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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