Inventory Control Specialist

2 weeks ago

Markham, Canada Pacific Smoke International Inc Full time

**Inventory Control Specialist**

**Department: Inventory Control**

**Hours of Work**:

- Monday - Friday 9am - 5pm
- Evenings and Weekends may be required based on operational needs

**Location**:

- Travel between 2930 14th Ave, Markham and 65 Ferrier St, Markham as needed

**Summary**:
The **Inventory Control Specialist** is responsible for maintaining high standards of inventory accuracy and managing the handling of returned and damaged products. This role plays a key part in supporting warehouse efficiency, product compliance, and reverse logistics. The Inventory Control Specialist works cross-functionally with the Distribution Centre and Customer Service teams to ensure timely investigation and resolution of discrepancies while identifying areas for continuous process improvement.

**Responsibilities**
- Perform counts for expired products, and sort by flavor for Government inspection.
- Perform scheduled cycle counts. Investigate, resolve, and report inventory discrepancies between physical stock and system records in a timely manner.
- Bin-locate new products to assigned locations and re-locate the existing products to designated locations based on the replenishment analysis that is updated regularly.
- Receive, verify, and process returned inventory, ensuring accurate documentation, condition assessment, and appropriate disposition (restock, quarantine, or destruction).
- Evaluate and classify damaged items based on defined criteria (e.g., stamp condition, packaging integrity, product leakage, or expiry).
- Prepare non-sellable inventory for destruction following internal SOPs and external regulatory compliance (e.g., flavor separation, expiry tracking, or government inspections).
- Investigate discrepancies in returned or damaged goods, escalate unresolved issues, and recommend process improvements to reduce recurring errors.
- Maintain clean, organized reverse logistics and quarantine areas to ensure safe and traceable handling of non-sellable inventory.
- Support cross-departmental needs to resolve inventory or RMA-related inquiries and discrepancies.
- Participate in inventory audits, recall counts, and regulatory compliance checks.
- Assist in developing and implementing inventory control procedures and continuous improvement initiatives.
- Perform other duties assigned to support inventory operations.

**Experience and Background**
- High school diploma or equivalent required.
- 2+ years of experience in inventory control or warehouse operations preferred.
- Proficient with WMS/ERP systems (e.g., NetSuite) and Microsoft Excel.
- Strong organizational and problem-solving abilities with high attention to detail.
- Excellent verbal and written communication skills.
- Physically capable of performing labor-intensive tasks such as bending, lifting, etc.
- Must have no issues working at heights if needed.
- Reliable, adaptable, and committed to continuous learning and improvement.
- Driven to constantly improve and to assume more responsibilities.

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