Supervisor, Human Services

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20693

Supervisor, Human Services
Healthy & Safe Communities Department
Children's & Community Services Division

NUMBER OF VACANCIES: 2 Full-time Regular, 1 Full-time Temporary

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 6
- SALARY/HOUR: $52.699 - $61.634 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Permanet & Temporary

Job Description ID #: A14196

**SUMMARY OF DUTIES**

Reporting to the Manager, Early Years, the Supervisor, Human Services - Children’s & Community Services provides day to day oversight to a multi-functional staff team responsible for the delivery of early years and youth services such as; fee subsidy, special needs resourcing, system support, youth and community supports for priority populations.. Working collaboratively with other supervisors, ensures that the program is effectively administered and delivered within the standards, allocations and mandates of all pertinent legislation, policies and procedures. The Supervisor ensures customer needs and legislative requirements are met while managing the daily activities and operations of service delivery. The Supervisor will be directly responsible for leading change and supporting the team in a changing work environment.

Participates in HSC emergency preparedness planning, development and training and responds to all municipal emergencies as requested.

**GENERAL DUTIES**

As a member of the leadership team, the Supervisor leads and supports the transformation of service delivery to integrated human services. Responsible for cost effective administration and timely delivery of service and program; adheres to the standards, allocations and mandates of all pertinent Federal, Provincial and Municipal legislation, policies and procedures.

Analyzes changes occurring in the internal/external environment to determine what program, operational or policy action must be taken to ensure continued compliance with standards. Ensures the provision of quality service delivery of the program by assisting the Manager in the development of an annual program operational work plan ensuring alignment with divisional, departmental and City’s plans. Interprets and ensures compliance with municipal and departmental policies and procedures such as Attendance Management and various specific by-laws. Provides input to the Manager on strategic and operational planning regarding the Early Years Community Plan and the Youth Strategy..

Provides direction, leadership and coordination of teamwork. Directly supervises a team of unionized employees with responsibility to oversee the day to day operations of the business unit including scheduling, establishing priorities and delegation of duties to staff, ensuring maximum utilization of human resources. Fosters a work environment which supports customer service, innovation and quality of service. Engages employees in discussions on process and business improvement.

Provides leadership, consultation, advice and direction to employees on program eligibility, file management skills, caseload and time management, office policies and procedures and community resources issues. Provides case plan consultation when staff present unusual problems of difficult cases involving discretion or requiring supervisory approval under the Child Care and Early Years Act, Child Care and EarlyON Child and Family Centres Service Management and Funding guidelines, Ontario Works Act, Homemaking and Nursing Services Act, regulations or City policy and procedures.

Assists direct reports to find solutions including the use of resources available to them. Clarifies eligibility issues with residents regarding legislation or eligibility decisions by telephone, correspondence or in person to confirm fair, ethical and accountable administration including the Appeal process.

Monitors and evaluates employee performance, career development and succession planning activities. Motivates and encourages employees to achieve high levels of performance and productivity through open and transparent setting of goals and expectations which are aligned to the City’s strategic plan and departmental goals and objectives. Provides consistent feedback, coaching, recognition and developmental support. Offe