Job Id #30208: Supervisor, Human Services

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #30208**:Supervisor, Human Services - Homelessness & Housing Support**:

- **Union**: Non-Union
- **Job Description ID #: A13725**:

- **Duration: up to 18** Months,
This vacancy is for a period of up to 18 months due to a backfill.

The Healthy and Safe Communities (HSC) Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

**SUMMARY OF DUTIES**

Reporting to the Manager, Homelessness & Housing Support, the Supervisor, Human Services - Homelessness & Housing Support provides day to day oversight to a multi-functional workforce engaged in delivering and transforming Human Service Delivery. Working collaboratively with other supervisors, ensures that the program is effectively administered and delivered within the standards, allocations and mandates of all pertinent legislation, policies and procedures. The Supervisor ensures customer needs and legislative requirements are met while managing the daily activities and operations of a Housing outcome focused team. The Supervisor will be directly responsible for leading change and supporting the team in a changing work environment.

Participates in HSC emergency preparedness planning, development and training and responds to all municipal emergencies as requested.

**GENERAL DUTIES**
- As a member of the leadership team in Housing Services, leads and supports the transformation of service delivery to integrated human services.
- Responsible for cost effective administration and timely delivery of service and program; adheres to the standards, allocations and mandates of all pertinent Federal, Provincial and Municipal legislation, policies and procedures.
- Analyzes changes occurring in the internal/external environment to determine what program, operational or policy action must be taken to ensure continued compliance with standards.
- Ensures the provision of quality service delivery of the program by assisting the Manager in the development of an annual program operational work plan ensuring alignment with divisional, departmental and City’s plans.
- Interprets and ensures compliance with municipal and departmental policies and procedures such as Attendance Management and various specific by-laws.
- Provides input to the Manager on strategic and operational planning for the Homelessness Serving system.
- Provides direction, leadership and coordination of teamwork.
- Directly supervises a team of unionized employees with responsibility to oversee the day to day operations of the business unit including scheduling, establishing priorities and delegation of duties to staff, ensuring maximum utilization of human resources.
- Fosters a work environment which supports customer service, innovation and quality of service.
- Engages employees in discussions on process and business improvement.
- Provides leadership, consultation, advice and direction to employees on program eligibility, file management skills, caseload and time management, office policies and procedures and community resources issues.
- Provides case plan consultation when staff present unusual problems of difficult cases involving discretion or requiring supervisory approval under the Federal and/or Provincial funding mandates, the Housing Services Act, Ontario Works Act, Ontario Disability Support Program Act, Family Law Reform Act, various specific By-Laws, regulations or City policy and procedures.
- Assists direct reports to find solutions including the use of resources available to them.
- Clarifies eligibility issues with sponsoring community partners and city staff regarding legislation or eligibility decisions by telephone, correspondence or in person to confirm fair, ethical and accountable administration.
- Develops programs and services to address community needs in keeping with the goals and objectives of the Housing Services Division.
- Monitors and evaluates employee performance, career development and succession planning activities.
- Motivates and encourages employees to achieve high levels of performance and productivity through open and transparent setting of goals and expectations which are aligned to the City’s