IT Operations Specialist

This is a full-time support staff Bargaining Unit position reporting to the Manager, IT Operations & Security working 35 hours per week at an hourly rate of $33.38, based at the Lambton College site in Ottawa.
- The incumbent is a highly customer service orientated individual with the motivation and skill sets/training to solve the majority of IT requests. Provides IT support to both students and employees and provides direct computer lab support for program delivery.
- The incumbent will provide support for:
- Desktop computers, laptops, mobile devices & peripherals
- Network equipment/interfaces/protocols
- Server software and configuration
- IT asset management, configuration, documentation
- Audio/visual and multimedia support & maintenance
- Computer lab support
- The incumbent will be responsible for one on one and group training sessions.**Specific Accountabilities**:

- Operation Support Services
- Provides College-wide (Ottawa campus and remote locations) IT support
- Configure, install, deploy, and support:
- Mobile devices and peripherals using standard processes and procedures
- Computer hardware and peripherals using standard images & processes
- Multimedia equipment/services
- Network cabling and edge devices (switches, wireless access points)
- Servers based on defined infrastructure standards

Analyze, troubleshoot and resolve:
- All areas of the computing environment
- Work with external vendors to resolve problems
- Edge/distribution network equipment, cabling, and protocols
- Infrastructure components (e.g. Active Directory, DHCP, MS365, VMware)
- Advanced multimedia equipment to support the principles of flexible learning

Lab Support- Demand Management:
- Receives requests for software/description of need, investigates/researches requirements and solutions, tests/evaluates available products, recommends solutions, comes to an agreement on pricing, purchases product, maintains licensing records

Configure, install and deploy:
- Maintain standard versions and configurations for all software packages and hardware in labs.
- Collaborate with IT Infrastructure, Network Engineering, Client Engineering, and IT Change Management to ensure IT hardware and software meet standards.

Analyze, troubleshoot and resolve:
- All hardware and software in the computing environment.
- Work with software vendor technical support teams to resolve problems.

Supports other College systems and utilities; including planning, evaluating, testing, implementing, and maintaining systems approved by IT
- IT Governance- Support the development and general use of an IT Service Catalogue and related service level agreements
- Asset management (e.g. hardware, software, licenses, services)
- Documentation
- IT Operation reports (e.g. ticket metrics, Proof of Concept reports)

User Training- Performs on-demand customer help/training as required
- Prepares and delivers formal training sessions
- Conduct PD sessions delivered to College staff

**Qualifications**:
A minimum 2 year diploma required in; Computer Technician, Electronics Technician or equivalent
Minimum 3 years experience with Windows administration, software deployment and support required
Minimum 3 years of practical experience installing and maintaining computer hardware and software and multimedia equipment in a networked environment
Excellent interpersonal, problem solving and verbal/written communication skills
Ability to work independently
Extensive knowledge of Microsoft Windows operating system and system deployment concepts
Extensive knowledge of iOS, Android devices
High degree of initiative; ability to think analytically

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

**Employee Perks**:
Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.

**Investing in our People**:
Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Investing in our People

**Lifetime Retirement Pension - Defined Benefit Pension Plan**:
Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, se