Front Desk Staff

**Title**: Front Desk Staff (Community Y)

**Location**: Community Y

**Position Status**: Part-Time (5-10 hours per week)

**Compensation**: $16.50 per hour

There is potential inside all of us - we all have it in us to shine.

Every charity exists to help solve a problem - our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

**As part of your total compensation**:

- Receive a complimentary YMCA membership to our Health & Fitness facilities
- Access to Y at Home, where you can participate in fitness programs from your own home

**About the Role**:
Reporting to the Community Y Director, the Front Desk Staff plays a crucial role in ensuring the smooth operation at our Community Y, by providing excellent customer service to all participants, guests, and staff. This position is the first point of contact for individuals entering the Community Y, and the Front Desk staff will be responsible for creating a welcoming, professional, and helpful environment.

Through collaboration of Membership & Program staff, ensures quality member experience while participating and engaging in Y services, including, frontline customer service, program registration, and provide support to assist with member, program, and community inquiries.

**In this role, you will**:

- Monitor the front desk area, ensuring the safety and security of the facility, including opening or closing procedures. Maintain a sign-in/sign-out system for guests and ensure that follow YMCA guidelines when accessing the facility. Also ensuring proper identification and accurate data entry into the system. Enforce YMCA policies, including ensuring all individuals entering the facility are properly checked in. Report any facility maintenance issues or safety concerns to the appropriate staff or supervisor.
- Delivery of Serving All Member (SAM) quality standards through provision of welcoming, inclusive, and positive membership experience. Includes ensuring effective member boarding, registration, record maintenance, collection, and financial assistance processes, in addition to facilitation of timely resolution of Member concerns. Assist with processing program registration and payments, ensuring participant records are up to date, including accurate contact information, membership status, and payment history.
- Ensure compliance with all safety requirements, industry standards, and Child Protection processes in support of provision of safe environment for all participants, visitors, staff, and volunteers. Including: sign-in processes, facility surveillance, incident reporting, and compliance with Association policy and Child Protection Standards.
- Collaborate effectively with other YMCA staff members to ensure smooth communication and operations across departments. Assist in maintaining a clean, welcoming, and organized front desk area. Attend team meetings and training sessions as needed, staying informed on YMCA policies, programs, and member engagement strategies.
- Staff take action to support members who are waiting or need assistance. Staff greet members within 5 feet and acknowledge members within 10 feet. Staff take ownership to maintain clean and tidy spaces. Staff ensure YMCA equipment and facilities in good repair and resolve or report any issues promptly
- Other duties as assigned.

**Education and Skills Qualifications**:

- Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with clients
- Excellent verbal, written communication, and presentation skills
- Experience in fundraising or non-profit sector is an asset
- Strong interpersonal skills including tact, diplomacy, and ability to establish rapport with client
- Demonstrated ability to meet multiple, competing deadlines and priorities
- Strong attention to detail
- Flexibility to work irregular hours required
- Intermediate proficiency in Microsoft Office Suite

**To Apply**:

- Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check (less than 6 months old), if 18 years of age or older
- Attend Child Safeguar