Front Desk Staff

**Title**: Front Desk Staff

**Position Status**: Full Time (40 hours per week)

**Compensation**: $16.50 per hour

**Start Date**: January 6, 2025

**Location**: Community YMCA

As part of our YMCA's commitment to equity, diversity, and inclusion, this position is designated for a member of the African Nova Scotian community, or members of equity-deserving communities.

**There is potential inside all of us - we all have it in us to shine.**

Every charity exists to help solve a problem - our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

**With us at their side, they can Shine On.**

As part of your total compensation:

- Receive a complimentary YMCA membership to our Health & Fitness facilities
- Access to Y at Home, where you can participate in fitness programs from your own home
- Discounts on YMCA childcare and camp programs
- Three (3) weeks’ vacation entitlement and paid wellness days
- Comprehensive benefits package and pension
- Complimentary wellbeing and counselling services

**About the role**:
You play a crucial role in ensuring the smooth operation at our Community YMCA Centre by providing excellent customer service to all participants, guests, and staff. As the first point of contact for individuals entering the Community Y, you will be responsible for creating a welcoming, professional, and helpful environment.

Through collaboration, you will ensures the quality of the participant experience while participating and engaging in Y services, including planning, orientation, subsidy management, and creating a positive facility by being an advocate to support timely, meaningful resolution of participant concerns.

**In this role, you will**:

- Monitor the front desk area, ensuring the safety and security of the facility. Maintain a sign in/out system for all community members, program participants, and guests that access the Community Y. Also ensuring proper identification and accurate data entry into the system. Assist with processing program registration and payments, ensuring participant records are up to date.
- Delivery of Serving All Member (SAM) quality standards through provision of welcoming, inclusive, and positive participant experience. Includes ensuring effective participant boarding, registration, record maintenance, collection, and financial assistance processes.
- Lead the front desk area of the our After School Program, including registration, safety protocols, providing assistance, connection with program participants, and assisting with reporting, member communication, and behaviour management of program participants.
- Responsible for administrative functions including being a manager on duty, cash reconciliation, facility bookings, third-party billing, and compilation and presentation of Department Reports (i.e. participant reports, cash outs, etc.).
- Ensure compliance with all safety requirements, industry standards, and Child Protection processes in support of provision of safe environment for all participants, visitors, staff, and volunteers.
- Collaborate effectively with other YMCA staff members to ensure smooth communication and operations across departments. Assist in maintaining a clean, welcoming, and organized front desk area. Attend team meetings and training sessions.
- Other duties as assigned.

**Education and Skills Qualifications**:

- Experience in Business/Office Administration, Human Services, Recreation or a related field
- 1-2 years’ experience in Recreation or a Business/Office environment
- Experience working with members of the public, including children and vulnerable peoples and diverse communities
- Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with members
- Excellent verbal, written communication, and presentation skills
- Experience in fundraising or the nonprofit sector is an asset
- Strong interpersonal skills including tact, diplomacy, and ability to establish rapport with client
- Demonstrated ability to meet multiple, competing deadlines and priorities
- Strong attention to detail
- Proven track record of su