Manufacturing Order Clerk
1 week ago
Manufacturing Order Clerk
Job Purpose: Serves customers by responding to inquiries, providing product and service information, take orders and follow through, resolving problems.
Job Duties:
- Welcomes customers by greeting them, in person or on the telephone; answering or directing inquiries.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services; providing quotes and completion time.
- Opens customer accounts by recording account information; Maintains customer records by updating account information.
- Takes customer orders, coordinates with other departments and follow through from initiate to completion.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information. - Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Pay: $20.00-$30.00 per hour
Expected hours: 30 - 50 per week
Work Location: In person
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