Bilingual Installation Administrator

2 weeks ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The Opportunity**

The Documents Installation Administrator is responsible to translate legal binding contracts, member booklets, and Memorandum of Agreements for Corporate Account clients in an accurate and timely manner.

**Expected Volumes and Turn-around-Time**:

- Volumes will vary month of month
- Time spent to do the work will also vary, depending on the number of documents and the number of changes needed to translate
- Turn-around-time will be determined ahead of time by the Task Manager and will be based on complexity
- Certain clients do have a Service Level Agreement that must be met

**Individual Accountabilities**:

- Translations of English documents by updating the same type of documentation (60%)
- Posting of documents in different systems (30%)
- Able to do compares between systems and documents to reduce risks for clients and Manulife. (5%)
- Identify opportunities for process improvements using the lean methodology and thereby contribute to departmental goals. (5%)
- When necessary, develop non-standard contract language while maintaining the standard wording and meeting legislative requirements
- As needed, be able to manage multiple amendments, and inquiries along with same day requests for rushes to meet target dates

**Job Requirements**:

- Bilingual
- Solid knowledge of group benefit’s plan structure and complexities of Client Group Options.
- Solid appreciation of the needs of plan sponsors, advisors, RGOs and other operation departments
- Strong communication skills - both verbal and in writing
- Knowledge of legal contract language and what we can and cannot write in a contract or member booklet.
- Strong customer service skills
- Demonstrated judgment and decision-making skills.
- Flexible, creative and responsive to customer needs while ensuring Manulife is following all CHLIA Guidelines.
- Demonstrates confidence/resilience in everyday situations
- Attention to detail

**Organizational Assumptions**:

- Maintaining accuracy and meeting or exceeding service standards allows Manulife to attract and retain clients. All work efforts must be conducted with a view of delighting external customers and creating a unique Manulife experience, in other words, quality counts; collaborating at Manulife also means working across geographies and time zones

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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