Bilingual Client Service Specialist

7 days ago

Waterloo, Canada Manulife Full time

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members.

**Position Responsibilities**
- Lead end-to-end client experience within the assigned portfolio, engaging directly with clients to anticipate and respond to their needs.
- Collaborate with internal team members and stakeholders to resolve client issues and provide counsel.
- Take ownership of implementing Benefits Administration on our online platform and participate in implementation and re-enrollment project meetings.
- Act as a project manager and attend training to stay current with system and product enhancements.
- Assist with procedure development and act as the point of contact for escalated requests from internal and external customers.
- Identify client needs and perceptions, and develop action plans to ensure a positive client and member experience.

**Required Qualifications**:

- **Bilingual (French & English) is required**:

- Strong analytical and problem-solving skills, with the ability to multitask and work in a high-volume, deadline-oriented environment.
- Demonstrating strong judgment in balancing business risk with delivering on results and possessing strong Office 365 skills.

**Preferred Qualifications**:

- Group Benefits knowledge is preferred.
- Proactively taking action to address problems and driving continuous improvement through digitization, innovation, and automation.
- Prioritizing customer satisfaction, clear communication, resilience, and collaboration with various stakeholders.

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$57,675.00 CAD - $96,125.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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