Installation Manager

Reporting to the Director of Project Management and working from our Waterloo office, the Installation Manager will perform various activities to facilitate order fulfillment, Installation, Service, Repair and delivery of our dasher board systems to contract specifications, established policies and procedures.

Key Responsibilities:

- Partner with Sales and Project Management to establish and maintain customer relations and business opportunities.
- Working with clients and customers to resolve issues related to installation and warranty services.
- Identify project risks, problems, and issues as early as possible; ensure mitigating actions are in place to minimize impact and elevate to senior management as appropriate relative to severity.
- Directing both Union and Non-Union installation teams daily. Monitoring the movements of the installers and ensuring that the company's installation targets are met by them. Holding the installers accountable for meeting the target and objectives of the company installation processes.
- Managing the installation process and coordinating resources to fulfil contracts on time and on budget.
- Planning and strategizing the execution of installation. Coordinating rental equipment specific to the needs of each project and ensuring rentals are terminated on job completion.
- Occasionally travelling to site of the installation project.
- Carrying out all other assigned jobs and duties of the company that an installation manager is supposed to do effectively and efficiently.
- Providing the associates of the company with daily inputs and creative suggestions regarding the installation methods and procedures.

Education & Certifications:

- Minimum post-secondary diploma/degree in engineering, construction or related technical discipline with extensive technical, administrative, and construction project management experience.

Knowledge, Experience, and/or Technical Skills:

- Minimum of 5-7 years of progressive project management experience directing engineering or technical operations in a manufacturing/installation environment.
- Knowledge of material and industry specifications (AIA, CCDC, ASTM, ASME), construction trades, building codes, metal fabrications and installations
- Advanced computer skills required (Microsoft Office / Windows)
- Prior exposure to engineering, sales and construction project management audiences.

Other Competencies:

- Strong leadership ability to lead and execute customer projects.
- Strong communication skills both verbal and written (in English - French an Asset).
- Excellent organizational skills and attention to detail.
- Results-oriented, self-motivated individual with a strong sense of initiative.

Work Complexity and Major Relationships:

- Evaluated based on attainment of objectives critical to the company’s success.
- Provides administrative and professional direction to project resources, and as a consultant provides guidance to top management, executives and officers.
- Regular interactions with peers, other functional department staff heads and internal stakeholders, as well as external relationships with suppliers, customers, sales and distribution employees as required.

Decision Making Autonomy:

- Makes decisions on matters under area of responsibility according to budget, strategy, and within established business and design practices.
- Exercises independent judgment in solving customer issues, creatively and collaboratively, and within budget.
- Escalates issues with significant risk and impact to the business to senior management.

**Salary**: From $75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person