Technical Service Coordinator

1 day ago

Dartmouth, Canada Patterson Dentaire Dental Canada Inc. Full time

**Company summary**:
Patterson Dental Canada Inc. is the trusted partner of the dental industry in goods, equipment, services and technology. Our company has more than 500 employees across the Canadian territory.

**Job summary**:
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

**Major Duties**:

- Actively triage all calls and inquiries from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled services.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
- Reconciles various CRM reports on a monthly basis.
- Maintains parts and rental equipment inventory.
- Process returned merchandise and warranty claims.
- Works closely with the Branch Procurement Specialist(s) with resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
- Performs other duties as assigned.

**Job qualifications**:

- High school diploma or any other relevant experience.
- Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
- Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- 1-3 years' experience in dispatching.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
- Mastering Microsoft Office Suite 365.
- Excellent communication skills, both written and verbal, in English and in French.
- Knowledge of SAP software is an asset.
- Knowledge of the dental industry is an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Work Location: In person

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