Customer Service Assistant
2 days ago
**Company Overview**
Madrone Milling is a young and dynamic lumber production company, dedicated to providing high-quality services to our clients. We pride ourselves on our commitment to excellence and customer satisfaction in every project we undertake. Many of our business has come from referrals from existing customer and we feel that every new lead is an opportunity to develop a life long customer.
**Summary**
**Responsibilities**
- Provide information about products and services and assist customers in placing orders.
- Handle customer complaints effectively, ensuring a satisfactory resolution.
- Maintain accurate records of customer interactions and transactions.
- Support sales efforts by upselling additional services when appropriate.
- Collaborate with team members to enhance the overall customer experience.
**Requirements**:
- Proven experience in customer service or a related field.
- Numbers You need to have strong math skills
- Strong organizations skills essential.
- Strong communication skills.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Sales experience or ability to upsell is preferred.
We have grown by having incredible staff. Team members that lean into areas of growth and take on responsibility will be compensated with higher wages and more hours.
**Job Types**: Part-time, Permanent
Pay: $22.00-$26.00 per hour
Expected hours: 10 - 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Victoria, BC V9C 4B9
Expected start date: 2025-06-02
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