Coordinator (Customer Service)

**Company Overview**:
This role is within our Sealweld Canada division. Sealweld is a provider of high quality, cost-effective valve lubricants primarily to the oil and gas storage, pipeline and gas distribution markets. We manufacture and distribute industrial sealants and lubricants, as well as related products, such as lubrication equipment and fittings. We serve the global valve maintenance market with value-added specialty products that enable optimal valve operation and help prevent costly, unscheduled downtime at customer facilities and pipelines. In addition, our products provide important safety benefits along with preventing fugitive valve emissions.

**About the Role**

The Coordinator role within the Customer Service department is responsible for overseeing and managing key business programs to ensure effective planning, execution, and evaluation of initiatives aligned with organizational goals. This role involves cross-functional coordination, tracking of timelines and budgets, and ongoing communication with stakeholders to ensure program success and compliance with company standards.

**Principal Duties and Responsibilities**
- Oversee and coordinate administrative and operational functions related to program logistics, documentation, and facility support.
- Process customer orders, generate invoices, upload to customer platforms, and support timely payment processing.
- Manage customer accounts with professionalism, including responding to invoice inquiries, resolving disputes, and negotiating payment arrangements when required.
- Monitor aging reports, follow up on past-due balances, and collaborate with Finance to ensure effective collections.
- Maintain accurate records and documentation for customer transactions, service requests, and order history.
- Serve as a primary point of contact between customers and service teams, supporting the preparation and processing of quotes, sales orders, and invoices.
- Provide system administration for ValvePro, including user account management, class scheduling, reporting, and payment processing.
- Respond to incoming calls and ensure effective routing and resolution of inquiries.
- Collaborate with cross-functional teams to support seamless integration of business processes and ensure high levels of customer satisfaction.
- Identify and contribute to continuous improvement initiatives that enhance operational efficiency, accuracy, and customer experience.

**Qualifications**

Education
- High School Diploma or equivalent required.
- Diploma or Certificate in Business Administration, Office Administration, or related field preferred.
- Bachelor's Degree in Business Administration, Management, or a related discipline considered an asset.

Experience
- 3-5 years of experience in program coordination, business operations, or project management.
- Experience in the oil & gas or energy sector considered an asset.
- Proven ability to manage multiple programs and meet deadlines in a dynamic environment.

Certificates, Licenses, and Registrations
- Customer Service Management certification an asset.

**Skills and Abilities / Core Proficiencies**

All Company Core Proficiencies as well as the following job specific competencies:

- Strong organizational and coordination skills
- Excellent verbal and written communication abilities
- Analytical mindset with effective problem-solving skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to manage timelines, budgets, and resources with attention to detail
- Collaborative team player with strong interpersonal and influencing skills
- Capable of working independently and balancing shifting priorities

**Physical Requirements**

This position is primarily office-based and requires the ability to remain seated at a desk and use a computer for extended periods. The role may involve occasional lifting or carrying of materials up to twenty (20) pounds, such as documents, binders, or equipment needed for meetings or presentations.

**Work Conditions**

The position will work in a standard office environment with regular business hours, though flexibility may be required to meet project deadlines. The work environment is fast-paced and may involve collaboration with both on-site and remote teams.
- Equal Opportunity Statement_
- It has been and will continue to be the policy of Flowchem and affiliates not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status._
- Disclaimer_
- The preceding job description is intended to provide information on the general nature and level of work to be performed by this position. It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assign